Administrator/Receptionist

Lambton Road Medical Practice; City Of London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A large medical practice in London is seeking a Receptionist/Administrator to join their team. The role involves patient-facing duties, telephone interactions, and administrative tasks. The ideal candidate should have excellent customer service skills and a professional manner. Full-time availability is preferred, but part-time candidates will also be considered. Previous experience in the NHS is appreciated but not mandatory. Training and support will be provided.

Qualifications

• Strong customer service skills needed for patient interaction.
• Telephone experience to manage patient inquiries effectively.
• Attention to detail for handling patient records.

Responsibilities

• Greet patients and check temperatures at the door.
• Answer telephone and address patient questions.
• Handle administrative tasks including patient registrations.

Skills

Customer service skills

Telephone manner

Attention to detail

Education

GCSE's A-C or equivalent

NVQ in healthcare

Job description

Lambton Road Medical Practice are looking for a Receptionist/Administrator to join our team. We are a large Practice of around 18,500 patients. We have a mixed clinical and non-clinical workforce, including Receptionists, Administrators, Care-Coordinators, Secretaries etc.

We are also attached to Grafton Medical Partners who have Practices in Wandsworth and Lambeth.

The role is patient facing, telephone and administrative work and your days would be varied based on a rota system.

We are ideally looking for a Full time candidate but would consider Part time candidates if the right person applied.

Main duties of the job

Being a larger Practice we are always busy, the right candidate would have a great telephone manner and take pride in their work.

They would also have excellent customer service skills and a professional manner.

We welcome all candidates to apply, whether they have had previous experience within the NHS or not. You will have an induction period along with regular training updates and support in Practice.

About us

At Lambton Road we strive to offer the best care for patients, from the moment they book their appointment until they are seen/diagnosed. We are also a teaching Practice and engage with Trainee GPs, research etc.

Job responsibilities

As previously discussed this is a mixed role, of both reception work and administrative work.

See below a list (but not exhaustive) of duties you will partake in were you to be successful. Job description is available on request.

• Front desk - Greeting patients, temperature checking patients at the door, booking appointments.
• Answering the telephone - Dealing with patients questions and queries, finding out the reason for appointment requests to ensure they are booked with the appropriate clinician (training provided), booking follow up appointments, recalling patients as per directives.
• Admin - Scanning clinical documents onto Emis, dealing with registrations (ensuring they are completed correctly), Dealing with patient deductions.

Person Specification

Qualifications

• GCSE's A-C or equivalent.
• NVQ in healthcare

Experience

• Experience in working within the NHS or in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.