Administrator - Reception - 6 Month Fixed Term Contract

Housing 21; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A national housing organization is seeking a Reception Administrator to deliver excellent customer service. The role involves being the first point of contact for visitors and callers, requiring strong customer care skills. Candidates with corporate customer service experience and knowledge of switchboard operations are preferred. Joining this organization offers a supportive culture and great benefits, including flexible working options.

Benefits

Blue Light Card discount

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Volunteer days

Qualifications

• Experience in Customer Services in a corporate environment required.
• Ability to operate a switchboard effectively.
• Proficient in general office tasks.

Responsibilities

• Provide first-line customer service for the organization.
• Be the first point of contact for visitors and callers.
• Ensure high standards of customer care and professionalism.

Skills

Customer service experience

Knowledge of switchboard operations

General office experience

Education

Good standard of education to GCSE or equivalent

Job description

Overview

Hours: 35 per week

Shift Pattern: Mon - Fri 9:00am - 5:00pm

The role

We are currently looking to recruit a Reception Administrator here at Housing 21.

Within the role you will provide an efficient front line service to the organisation ensuring high standards of customer services at all times. You will be the first person a visitor or customer meets or speaks to on the telephone and therefore a high level of customer care and professionalism is key to this role. Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• Previous experience working in Customer Services preferably in a corporate environment
• Good working knowledge of a switchboard
• General office experience
• Good standard of education to GCSE standard or equivalent

Why us?

It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

Closing date

Closing date for applications 30 September 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.