Administrator | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Borough of Wyre; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in the United Kingdom is looking for a skilled administrator to join their team in the Memory Assessment Service. You will provide essential administrative support, serve as the first point of contact for the department, and contribute to a flexible, inclusive work environment. The ideal candidate will have strong communication and organizational skills, as well as proficiency in Microsoft Office. This position offers opportunities for flexible working hours.

Benefits

Flexible working options

Diversity and inclusion initiatives

Qualifications

• Strong interpersonal skills to engage with team members and the public.
• Ability to manage multiple tasks effectively under pressure.
• Experience with administrative duties in a healthcare setting is a plus.

Responsibilities

• Serve as the first point of contact for the department.
• Manage incoming communications and direct queries appropriately.
• Provide administrative support, including typing and document preparation.
• Organise team meetings and maintain a presentable work area.

Skills

Excellent communication skills

Organisational skills

Computer literacy

Time management skills

Tools

Microsoft Office

Excel

Job description

At LSCFT we are passionate about providing high quality patient‑centred care. We are currently recruiting a forward‑thinking, reliable and enthusiastic individual to join our busy administration team within the Memory Assessment Service, based at Fleetwood Health and Wellbeing Centre, aligned with the Fylde Coast Administration locality.

As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day‑to‑day support to RITT while being the point of contact for the other members of the admin team.

You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

Main duties of the job

• Be the first point of contact for the department.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgmental and well‑informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and dispatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
• Demonstrate the role to new or less experienced staff.
• Make decisions and judgements concerning information received.
• Assist in ensuring work area is kept presentable and well‑organised and that confidential information cannot be seen or overheard by visitors.
• Plan and prioritise own work to cope with variable demand and interruptions, ensuring quality and completions.
• Monitor and maintain stock supplies for the team.
• Assist in the arrangements for meetings and events carrying out associated duties, including preparation of documents, booking and setting up of rooms, refreshments and equipment as required.
• Assist in site security duties where appropriate.

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT supports flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term‑time, part‑time, compressed hours and flexi‑time.

For more details on this vacancy please review the attached job description and person specification.

This advert closes on Tuesday 16 Dec 2025.