administrator

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare Trust in the UK is seeking an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. This role will involve managing patient interactions, overseeing referral processes, and providing comprehensive administrative support. Candidates should possess significant experience in healthcare administration, alongside strong communication skills and the ability to work under pressure. This is a full-time position with a commitment to maintaining a healthy work-life balance for all employees.

Benefits

Flexible working arrangements

Qualifications

• Significant experience within a healthcare administration environment.
• Line Management experience.
• Evidence of continuing professional development.

Responsibilities

• First point of contact for patients for specific services.
• Manage referral processes and patient registrations.
• Typing clinical correspondence and managing diaries.

Skills

Healthcare administration experience

Excellent communication skills

Ability to prioritise and work under pressure

Team player

Education

Health records management qualification

NVQ level 4 or equivalent experience

RSA III or equivalent

GCE/GCSE English and Maths Grade C

Job description

Overview

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

Role

The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries. There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

Hours & Working Pattern

The role is for 37.5 hours per week working, Mon - Sun, 8.00am - 6.00pm and Bank Holiday cover 8am - 6pm, with some need to cover 12.00 - 20.00 on a rota basis.

Key Responsibilities

The successful candidate will enhance our team by having the following experience and qualities:

• Significant experience within a healthcare administration environment
• Line Management experience
• Evidence of continuing professional development
• Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.
• RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C
• Excellent communication skill to deal with patients, colleagues and referring agents. Ability to prioritise own work and work under pressure with conflicting demands. Team player

About the Trust

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Partner Trusts

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing “better, faster and safer care to the population of the Black Country and beyond”.

Vision & Care Models

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a ‘hot and cold’ arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a ‘Networked Service Solution’ approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.

Working Life Balance

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Sustainability

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.