Administrator

Kent and Medway Mental Health NHS Trust; Ramsgate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a dynamic Administrator in Ramsgate to provide vital administrative support to their Mental Health Administration Team. Your role will involve data entry, diary management, and liaising with internal teams while ensuring high-quality service for patients. The ideal candidate should have experience with MS Office and prior customer service, ensuring that patient needs are prioritized. This full-time role demands excellent organization and communication skills.

Qualifications

• Educated to GCSE in Maths and English or equivalent.
• Past customer service experience or understanding of great service experience.
• Experience in audio typing is a bonus.

Responsibilities

• Provide full secretarial and administrative support to the multi-disciplinary team.
• Data entry, management of Consultant diaries, minute taking.
• Liaising with internal departments and booking appointments.

Skills

Customer service understanding

Organisational skills

Keyboard skills

Prioritisation of workloads

Education

NVQ2 Business Administration / RSA2 or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

RiO system

Job description

We are looking for a dynamic, self-motivated, forward-thinking Administrator. The position will be within the Thanet Mental Health Administration Team, based at The Beacon, Manston Road, Ramsgate and is a full-time post (37.5 hours per week). You will provide full secretarial and administrative support to a multi-disciplinary team.

Ideally, you'll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You'll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you'll be at home speaking with our patients and making sure that your work is of the very highest quality.

With experience in MS Office, you'll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you'll always make sure that you put the needs of our patients at the forefront.

Main duties of the job

High-quality administration services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:

• Data entry, e.g., inputting of information such as new referrals and updating of RiO records.
• Checks relevant systems, e.g., RiO for clinic appointment lists.
• Liaising with other internal departments.
• Preparation of a variety of documents and correspondence from digital dictation or notes.
• Printing information in spreadsheet or report format as required.
• Likely to process confidential information.
• Management of Consultant diaries.
• Booking of appointments.
• Minute taking.
• Arranging meetings and events.
• Ordering of stationery and other supplies.
• Supervision of Administration Assistants.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Job responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Training, Qualifications and Registration

• NVQ2 Business Administration / RSA 2 or equivalent

Experience

• Experience of working in the NHS
• Experience in clinical or document typing
• RIO experience

Knowledge and Skills

• Prioritisation and organisation of workloads
• Keyboard skills and knowledge of Microsoft Office packages
• General office procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.