Administrator

Change Grow Live; North East; On-site; GBP 26,000; Full time

Job summary

A caring support service based in Sunderland is looking for a dedicated administrator to join their team. In this full-time role, you will serve as the first point of contact, provide essential administrative support, and manage correspondence efficiently. The successful candidate will possess strong organizational skills, IT proficiency, and effective communication abilities. This position offers a competitive salary of £25,077 with generous holiday and benefits, reflecting the organization's commitment to employee welfare and development.

Benefits

25 days holiday (+ bank holidays)

Flexible working arrangements

Paid ‘Wellness’ hour each week

Contributory pension scheme

Discounts for shopping and leisure activities

Training and career development opportunities

Qualifications

• Knowledge of general office procedures is essential.
• Proficiency in MS Word, Excel, and other applications is required.
• Strong communication skills are necessary for this role.
• Experience in minute taking would be advantageous.

Responsibilities

• Act as the first point of contact within the service.
• Provide administrative support to the team.
• Ensure calls and visits are managed promptly.
• Manage data entry and correspondence effectively.
• Take minutes at meetings and collate reports.

Skills

Knowledge of general office procedures

IT literacy

Good interpersonal skills

Effective communication skills

Excellent organizational skills

Tools

MS Word

Excel

Job description

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual’s needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

Are you wanting to develop your career in positively impacting the lives of individuals who use our services? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team.

An exciting new opportunity has become available within our Administration team in Sunderland.

If you have the skills, experience and would like to work for a caring, compassionate service and with a great team of staff we would love to hear from you.

Location: Sunderland

Full Time Hours: 37.5

Full Time Salary Range: £25,077.00

• Please note Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the role

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained
• Support team with incoming online and professional referrals

About you

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
• Be flexible to work across operational sites as required
• Minute taking experience would be an advantage

What we will give to you

• 25 days holiday (+ bank holidays) rising by 1 day every year during your first five years’ service (based on fulltime hours)
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a Friend Scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

£25,077.00/Yr.

Contact: Nadine Stafford | [e-mail] | 07471 588354

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.