Administrator

NHS; Felixstowe; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare organization in Felixstowe is seeking a flexible Administrator to join their team. The role involves maintaining clinical information, managing correspondence, and supporting front-line services for patients. Candidates should possess strong interpersonal and IT skills, with an understanding of healthcare protocols. The organization offers a competitive salary, a range of employee benefits, and promotes professional growth in a supportive environment.

Benefits

Defined benefits scheme

Life insurance

Flexible working arrangements

Health service discounts

Minimum 33 days annual leave

Qualifications

• Customer care experience both face to face and over the phone.
• Experience working in primary care.
• Willingness to undertake training where required.

Responsibilities

• Ensure timely, accurate recording of clinical information.
• Scan, forward, and code clinical correspondence.
• Respond and complete administration tasks in a timely manner.

Skills

Interpersonal skills

Attention to detail

Time management

IT literacy

Ability to multi-task

Education

General education

Tools

Microsoft Office

SystmOne

Job description

We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk. We are seeking to recruit an enthusiastic and flexible Administrator, with excellent interpersonal skills, to join our fantastic team at Howard House Surgery in Felixstowe.

The vacancy is for between 34-37.5 hours a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness.

Howard House Surgery supports in excess of 8,500 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing staff in order to deliver excellent standards of patient care. We would love to hear from candidates with healthcare experience. IT and Office experience is essential. We are keen to hear from those that can show flexibility and a range of transferable skills.

We use SystmOne and askmyGP to facilitate effective and efficient ways of working.

You should be able to work calmly and professionally as part of a team, with the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.

We plan to hold interviews W/C 8th December 2025.

Main duties of the job

The main responsibilities of the post holder will be to ensure timely, accurate and consistent recording of the clinical information onto the surgery computer system.

Working as part of a team, the post holder will be responsible for scanning, forwarding and coding clinical correspondence.

The Administrator role is to take responsibility for administrative aspects of the practice. They are responsible for various administrative duties and accountable to the Operations Supervisor and Practice Operations Manager.

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

Electric Car Salary Sacrifice Scheme:

• Fully comprehensive insurance, servicing, tyres & breakdown cover
• Up to £2,000 annual SPC contribution (subject to conditions)

Flexible Working Arrangements:

GP remote working options to accommodate personal commitments

Additional Benefits:

• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staff's professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Job responsibilities

Read code relevant information onto the clinical system to include relevant QOF data and clinical information.

Accurately summarize incoming electronic and hard copy correspondence according to agreed protocols and within agreed timescales.

Respond to and complete administration SystmOne tasks in a timely manner.

Respond, complete and record administrative AMGP requests.

Process and complete deduction request, including SystmOne report, GP2GP transfer and sending of paper notes if necessary.

Ensure that the death certificate is complete and sent to the correct authority, provide any information that is needed by 3rd party on patient's death or paperwork (coroner, funeral director, family).

Scan and process hardcopy letters.

Check repeat medication, add blood requests to ICE.

Send QOF recall invites to patients and update records accordingly.

Run searches to support clinical audit work.

Deal with CAS alerts.

Provide cover for annual and sickness leave.

Undertake other reasonable duties within the framework of the post as directed by the Practice Operations Manager.

Person Specification

Experience

• Customer Care experience both face to face and over the phone
• Experience working in primary care

Qualifications

• Basic literacy and numeracy skills
• General education
• Willingness to undertake training where required

Knowledge and skills

• IT literate
• Sound keyboard and computer skills including use of Microsoft Office, nhs.net email.
• Ability to operate office equipment, telephones, photocopiers, scanners
• Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy
• Ability to work on repetitive and regular tasks
• Ability to work under pressure and to tight deadlines
• Ability to adapt to fast pace environment, and cope with high volumes of workload
• Ability to elevate problems/issues as required
• Understanding of SystmOne
• Knowledge of or experience of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.