Administrator

Guidant Global; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A tailored staffing solutions company in the UK is looking for an Administrator to handle inbound calls, resolve customer complaints, and support credit control activities. The ideal candidate should be numerate, PC literate, and able to work in a high-pressure environment while maintaining attention to detail. Responsibilities also include ensuring adherence to Health and Safety policies. This role requires a strong focus on customer relationships and operational efficiency.

Qualifications

• Numerate and PC literate with good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high-pressure environment.
• Attention to detail.

Responsibilities

• Answer all inbound calls in a polite and professional manner.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints with a strong focus on customer retention.
• Assist credit control with outstanding debts by way of query resolution.
• Fulfill Health and Safety responsibilities by adhering to company policies.

Skills

Numerate skills

PC literacy

Good telephone manner

Interpersonal skills

Ability to work on own initiative

Attention to detail

Job description

JOB TITLE: Administrator

REPORTS TO: Administration Coordinator

SUPERVISES: N/A

HEALTH & SAFETY

• Act responsibly and to do everything they can to prevent injury to themselves and other persons
• Observe all rules and appropriate operating procedures and instructions regarding safety at all times
• Correctly use safety equipment, protective devices and PPE
• Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not
• Assist in the investigation of any accidents or incidents
• Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards
• Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative

OBJECTIVES

• To ensure that Health & Safety procedures are adhered to at all times
• To ensure that all work completed is accurately charged in accordance with customer contracts
• To assist in raising purchase orders and maintaining records as required

RESPONSIBILITIES

• Answer all inbound calls in a polite and professional manner logging the details accurately in (url removed)
• Build strong relationships with both external and internal customers
• Ensure prompt resolution of complaints with a strong focus on customer retention
• Assist credit control with outstanding debts by way of query resolution
• Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed)
• Fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
• Undertake any other such duties as may reasonably be required within the Service Centre
• Undertake any training and development as required
• Support the Administration Cooordinator in ad hoc projects

SKILLS & QUALIFICATIONS

• Numerate and PC literate with good telephone manner and interpersonal skills
• Ability to work on own initiative in high pressure environment
• Attention to detail

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.