Administrative Support- Rehab & Adult Therapies

St George's University Hospitals NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 33,000; Part time

Job summary

A leading healthcare provider in the UK is looking for a dedicated Administrative Support Officer to provide vital support to its multi-disciplinary teams at St John's Therapy Centre and Queen Mary's Hospital. Responsibilities include processing referrals, managing patient queries, and coordinating appointments. The ideal candidate will have strong administrative skills, excellent communication abilities, and experience in a customer-focused role. This part-time, permanent position offers the chance to make a meaningful impact in healthcare.

Qualifications

• Minimum 1 year administration experience.
• Experience of working in a customer-focused role.
• Ability to work unsupervised.

Responsibilities

• Process referrals and input patient data into electronic record systems.
• Manage telephone queries from patients and staff.
• Book and coordinate appointments across services.

Skills

Strong administrative skills

Excellent communication

IT confidence

Team player

Education

Good general education including GCSE in Maths and English

Excellent computer skills

Tools

Microsoft Office

Job description

Job Summary

Are you an organised, proactive individual looking to make a meaningful impact in healthcare? We are seeking a dedicated Administrative Support Officer to join our Rehab and Adult Therapy Services team, working across St John's Therapy Centre and Queen Mary's Hospital. This is a fantastic opportunity to play a key role in supporting our multi‑disciplinary teams, including Physiotherapy, Occupational Therapy, and Speech and Language Therapy.

What We're Looking For

• Strong administrative skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Confidence working with IT systems, including Microsoft Office applications.
• A team player who thrives in a busy, patient‑focused environment.

Join us in making a real difference to patients' lives by helping our clinical teams deliver high‑quality care efficiently and effectively.

• PREVIOUS APPLICANTS ARE REQUESTED NOT TO APPLY ***
• The vacancy may close earlier than the advised date, depending on the volume of applicants

Main duties of the job

• Process referrals and input patient data into electronic record systems and Microsoft applications (e.g., Excel databases).
• Manage telephone queries from patients, staff, and external stakeholders.
• Book and coordinate appointments across services.
• Provide administrative, clerical, and reception support to community‑based therapy teams.
• Act as a vital liaison between patients, clinical teams, external partners, and internal departments to ensure seamless service delivery.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

Details

• Date posted: 02 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £30,546 to £32,207 a year pro rata per annum
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 200-7370869-DE-PT
• Job locations: St John's Therapy Centre (Clapham Junction) and Queen Mary's Hospital (Roehampton), 162 St John's Hill, London, SW11 1SW

Person Specification

Essential Qualifications and Training

• Good general education including GCSE (A‑C level passes) in Maths and English (or equivalent) (A)
• Excellent computer skills including Word processing, Outlook, Excel, Databases (A)

Desirable Qualifications and Training

• Business and admin NVQ or relevant diploma (A)
• Customer Care course (or equivalent experience) (A)
• Higher Education qualifications (A)
• Iclip, Rio, Access skills (A)

Essential Experience

• Minimum 1 year administration experience (A)
• Experience of working in a customer‑focused role (A)

Desirable Experience

• Experience of working in administration within a NHS (A)
• Experience of working within a medical setting (A)

Essential Skills

• Ability to work unsupervised (A,I)
• Computer/word processing skills including use of email (e.g. ability to create directories, documents, mail merge, etc.) (I)
• Ability to use Excel / Powerpoint / Access (A, I)
• Excellent communication and interpersonal skills (A, I)
• Excellent organisational skills (A,I)
• Ability to prioritise and work to strict deadlines (A,I)
• Willingness and ability to learn new IT skills and technology (A,I)
• Ability to adapt to a changing environment (A,I)
• Team working skills

Essential Knowledge

• Knowledge of requirements of confidentiality and the Data Protection Act 2018 (I)

Desirable Knowledge

• Experience working across Therapy Service (I)

Essential Other

• Good time management (A,I)
• Ability to show empathy to patients and colleagues (I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

St George's University Hospitals NHS Foundation Trust
St John's Therapy Centre (Clapham Junction) and Queen Mary's Hospital (Roehampton), 162 St John's Hill, London, SW11 1SW
https://www.stgeorges.nhs.uk/