Administrative Support- Rehab & Adult Therapies

st georges nhs trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare trust in Greater London seeks an Administrative Support Officer to join the Rehab and Adult Therapy Services team. This role involves processing patient information, coordinating appointments, and supporting clinical teams. Candidates should have strong administrative and communication skills, confidence with Microsoft Office, and the ability to work as part of a busy, patient-focused environment. This position offers a chance to make a meaningful impact in healthcare.

Qualifications

• Experience in administrative roles.
• Ability to thrive in a busy, patient-focused environment.
• Good telephone communication skills.

Responsibilities

• Process referrals and input patient data.
• Manage telephone queries.
• Book and coordinate appointments.
• Provide support to therapy teams.

Skills

Strong administrative skills

Excellent communication

IT systems confidence

Team player

Tools

Microsoft Office

Job description

A Vacancy at St George's University Hospitals NHS Foundation Trust.

Are you an organised, proactive individual looking to make a meaningful impact in healthcare?

We are seeking dedicated Administrative Support Officer to join our Rehab and Adult Therapy Services team, working across St John’s Therapy Centre and Queen Mary’s Hospital. This is a fantastic opportunity to play a key role in supporting our multi-disciplinary teams, including Physiotherapy, Occupational Therapy, and Speech and Language Therapy.

What We’re Looking For

• Strong administrative skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Confidence working with IT systems, including Microsoft Office applications.
• A team player who thrives in a busy, patient-focused environment.

Join us in making a real difference to patients’ lives by helping our clinical teams deliver high‑quality care efficiently and effectively.

Main Duties

• Process referrals and input patient data into electronic record systems and Microsoft applications (e.g., Excel databases).
• Manage telephone queries from patients, staff, and external stakeholders.
• Book and coordinate appointments across services.
• Provide administrative, clerical, and reception support to community-based therapy teams.
• Act as a vital liaison between patients, clinical teams, external partners, and internal departments to ensure seamless service delivery.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

Additional Responsibilities

• To work under own initiative and without supervision to provide comprehensive and effective support to the Rehab & Adult Therapy services, a multi-disciplinary team.
• To have highly developed telephone communication skills to receive and make calls to book appointments and signpost the patient to the most appropriate service or component of the R&AAT.
• To use good written communication skills to communicate with service users.
• Be part of a multidisciplinary team committed to providing the best possible service.
• To have good IT skills to maintain service statistics and activity data.
• Comply with Trust policies and procedures.
• To participate in appropriate CPD opportunities within, and external to, the team including in-service training, case management meetings and supervision sessions.
• To independently carry out planned tasks and to support clinical service delivery as directed by the Management and Operational Coordinator or a qualified team member.
• To work in any relevant community setting including St Johns Therapy Centre, in patient’s own homes, day centres, their local environment, including outdoors, public transport networks, and within the therapy centre or Queen Mary’s Hospital.
• To work as part of a multidisciplinary therapy team delivering a community based rehabilitation service for clients with conditions under the supervision of qualified therapists.
• To, when required support clinical work by assisting colleagues with direct care tasks when needed for example supervising groups, supplying walking aids, meeting clients, including working without supervision.
• To report any identified progress, deterioration or other significant changes in a client’s condition or performance to the relevant therapist involved in the client’s care in a timely manner.
• To maintain timely, accurate and concise records which meet the documentation standards of the service.
• To empower clients to take responsibility for self‑management during treatment period and following discharge, using knowledge of local resources to facilitate this as appropriate.

This advert closes on Tuesday 16 Dec 2025.