Administrative Officer: Complaints & Members Support

inploi; Tameside; On-site; GBP 26,000 - 28,000; Full time

Job summary

A community-focused service in Tameside is looking for an enthusiastic individual to join the Complaints Team as an Admin Officer. This role requires excellent organisational and communication skills to deliver first-class business support. Responsibilities include providing administrative assistance, delivering customer service, and participating in the team’s continuous improvement. Ideal candidates will have a proactive approach and strong IT competence. Join us in our commitment to supporting citizens in leading healthy lives.

Qualifications

• Strong organisational skills to manage multiple tasks efficiently.
• Excellent communication skills for effective collaboration.
• Good level of IT competence to handle systems and software.

Responsibilities

• Provide administrative support within the Complaints Team.
• Deliver excellent customer service to citizens.
• Communicate with colleagues and elected members as required.
• Participate in service development and improvement processes.

Skills

Organisational skills

Communication skills

IT competence

Proactivity

Job description

A community-focused service in Tameside is looking for an enthusiastic individual to join the Complaints Team as an Admin Officer. This role requires excellent organisational and communication skills to deliver first-class business support. Responsibilities include providing administrative assistance, delivering customer service, and participating in the team’s continuous improvement. Ideal candidates will have a proactive approach and strong IT competence. Join us in our commitment to supporting citizens in leading healthy lives.