Administrative Clerical Assistant/ Receptionist

NHS; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Bury St Edmunds is seeking an Administrative Clerical Assistant/Receptionist to provide essential clerical support within maternity services. You will assist midwives, manage incoming calls, and facilitate appointments. The ideal candidate has strong interpersonal skills, is proficient in English, and has experience working in a hospital setting. This is a fixed-term position for up to 6 months.

Qualifications

• Previous work within hospital or caring environment, preferably with families, mothers, and babies.
• Ability to respond to the demands of the clinical area and report anything untoward.
• IT skills required, with willingness to undertake necessary training.

Responsibilities

• Support midwives in providing care for women and their families.
• Answer and deal with incoming telephone calls appropriately.
• Book and amend appointments as needed.

Skills

Excellent standard of written and oral English

Experience of working with Excel

Ability to remain calm under pressure

Good interpersonal skills

Able to work well within a team

Education

Working towards NVQ 2 qualification or equivalent

Job description

Administrative Clerical Assistant/ Receptionist

This is a key post in the provision of administrative, clerical and reception support in antenatal maternity services.

The clerk is an important and integral part of the team and applicants must be willing and able to act on their own initiative and organise their workload effectively to ensure an optimum level of efficient clerical support to the community midwifery team in a timely and accurate manner.

The post holder will have contact with patients, carers and all members of the multi-professional team, as such providing front-of-house services for the department.

This is a Fixed Term Position for up to 6 Months

Main duties of the job

Support midwives in providing care for women and their families within the maternity services.

Answers and deal with incoming telephone calls from women, relatives and staff appropriately, referring to midwifery staff as appropriate.

Checking in women who are attending antenatal/gynaecology clinics, confirming their details and following any processes.

Booking & amending appointments as requested by antenatal/gynaecology booking coordinator, Midwives, Gynaecology Nurses or Doctors

Transports items, e.g.health records between departments as required.

Participates in the rotation to all areas within maternity outpatients to provide clerical and reception cover as required.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job responsibilities

Please see Job Description for Full Details of the Role and Person Specification.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Person Specification

Education and qualifications

• Excellent standard of written and oral English
• Working towards NVQ 2 qualification or equivalent

Experience and knowledge

• Previous work within hospital or caring environment, preferably with families, mothers and babies.
• Experience of working with Excel.

Skills and abilities

• Ability to respond to the demands of the clinical area and report anything untoward.
• IT skills are required in the role, and the post holder must be prepared to undertake the necessary training to support this.
• Able to work well within a team.
• Good interpersonal skills.
• Ability to remain calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.