Administrative Assistant

Kent and Medway NHS and Social Care Partnership Trust; Dover; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mental health care organization in Dover is seeking an Administrative Assistant to support a clinical team. You will handle various administrative tasks, serve as the first point of contact for patients, and manage records. Strong communication, customer service skills, and attention to confidentiality are essential. If you are detail-oriented and passionate about mental health care, we encourage you to apply. This role offers an opportunity to contribute to compassionate patient support and improve mental health services in your community.

Qualifications

• Ability to handle difficult conversations with professionalism.
• Commitment to confidentiality and respect for service users' privacy.
• Experience in administrative tasks and support.

Responsibilities

• Manage a variety of administrative tasks including typing clinic letters.
• Serve as the main point of contact for patient queries.
• Maintain accurate electronic and written clinical records.

Skills

Strong communication skills

Customer service skills

Empathy

Organisational skills

Proactive and flexible

Job description

Are you a highly organised and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You

• You possess strong communication skills and can handle difficult and challenging conversations.
• You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
• You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.

Responsibilities

• Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
• Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
• Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
• Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
• Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

• You are proactive, flexible, and can manage a diverse workload.
• If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Tuesday 3 Feb 2026