Administrative Assistant – Customer Service & Admin Ops

VanRath; Ballymena; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large, regulated organization in Northern Ireland seeks an Admin Assistant to provide administrative support across metering activities. Candidates should have a minimum of 4 GCSEs including English and Maths, alongside strong organizational and communication skills. Proficiency in Microsoft Office is essential. This role offers a fixed-term contract for 12-18 months with a pay rate of £13.15+ per hour, providing opportunities for progression in a supportive working environment.

Benefits

Progression opportunities

Fixed-term contract

Qualifications

• Minimum of 4 GCSEs (Grade C or above) including English and Maths.
• Experience managing administrative processes with accuracy and attention to detail.
• Proficient in Microsoft Office and data entry systems.
• Current UK driving licence.

Responsibilities

• Provide administrative support across a range of metering activities.
• Respond to customer and stakeholder queries relating to applications and agreements.
• Deliver high-quality customer service by phone, email, and written communication.
• Support complaints handling and elevate issues when required.
• Assist the team in maintaining internal controls and continuous improvement initiatives.

Skills

Organisational skills

Verbal communication

Written communication

Attention to detail

Microsoft Office proficiency

Education

Minimum 4 GCSEs including English and Maths

Desirable: HND/HNC/Degree

Job description

A large, regulated organization in Northern Ireland seeks an Admin Assistant to provide administrative support across metering activities. Candidates should have a minimum of 4 GCSEs including English and Maths, alongside strong organizational and communication skills. Proficiency in Microsoft Office is essential. This role offers a fixed-term contract for 12-18 months with a pay rate of £13.15+ per hour, providing opportunities for progression in a supportive working environment.