Administration Support Manager

Cwm Taf Morgannwg University Health Board; Pentre Meyrick; On-site; GBP 80,000 - 100,000; Full time

Job summary

A large health service provider in Wales is seeking an Operational Support Manager to provide day-to-day management of Endoscopy services and ensure compliance with NHS Wales Performance Framework targets. The role includes managing administrative staff and developing patient-focused pathways to enhance patient experience. Desirable skills include operational management experience and basic Welsh language skills. Competitive benefits and career growth opportunities are offered.

Benefits

Leading pension

Generous leave

Flexible work

Career growth

Access to ongoing learning and development

Qualifications

• Experience in operational management in a health care setting.
• Ability to work independently and manage a team.
• Basic Welsh speaking and listening skills at Level 3 (CEFR B2) desirable.

Responsibilities

• Provide operational support for NHS Wales Performance Framework targets.
• Manage day-to-day operations of Endoscopy services.
• Develop patient-focused pathways to improve patient experience.
• Manage administrative staff, including leave requests and service continuity.

Job description

Responsibilities

Provide direct day-to-day operational support in the delivery of all NHS Wales Performance Framework targets, ensuring effective day to day operational management in accordance with best practice.

Support the day to day operational running of Endoscopy services Pan CTMUHB.

Support the development of patient focused pathways with key emphasis on improved patient experience.

Work independently using own initiative in accordance with Health Board policies and procedures, with work being managed rather than supervised.

• Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
• Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed.
• Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.

Welsh Skills Desirable

This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

About CTM

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 across our three regions, Bridgend, Merthyr Tydfil, andondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life. Our CTM 2030 Strategy—Our Health, Our Future—focuses on Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily.

Benefits

• Leading pension
• Generous leave
• Flexible work
• Career growth
• Access to ongoing learning and development

Contact

For further details / informal visits contact: Name: Leigh Christmas Job title: Deputy Service Manager / Dirprwy Reolwr Gwasanaeth Email address: [e-mail] Telephone number: 01685752157