Administration Support

NHS; Eastbourne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health service provider in Eastbourne seeks an enthusiastic admin support team member for the Wealden Neighbourhood Mental Health Team. You will provide essential administrative support including managing patient records and scheduling. Candidates must have excellent communication and organization skills, with experience in office dynamics favored. Benefits include access to well-being programs and generous holiday entitlement, making this a rewarding opportunity for potential candidates.

Benefits

Access to well-being and support programs

Training and development opportunities

Discount schemes for various services

Generous holiday entitlement

Qualifications

• Experience in office administration and secretarial procedures.
• Ability to produce documents to a high standard.
• Experience working within a healthcare setting is advantageous.

Responsibilities

• Providing administration support to the mental health team.
• Updating patient records and managing diary appointments.
• General office administration duties, including reception cover.

Skills

Excellent communication skills

Organisation skills

Teamwork

Office experience

Microsoft Office applications

Education

NVQ 3 or equivalent

RSA 3 or equivalent experience

Good standard of secondary education (GCSE Grade C or above)

Job description

We are looking for an enthusiastic and dynamic person with excellent communication and organisation skills to provide administration support to the Wealden Neighbourhood Mental Health Team.

In this role you will be providing support to our clinicians, including updating patient information, creating diary appointments, transcribing clinical letters, sending prescriptions and correspondence to GPs and general administration duties. The role will also provide cover when needed to our reception team.

The ability to work as part of a team is essential and you will need experience of working in an office environment. Communication skills will also prove vital to the role as you will have contact with patients, health care providers and staff.

A good working knowledge of Microsoft Office applications is essential and previous experience working in a healthcare setting and using patient information systems would be advantageous.

The role is for 18.75 hours per week, days to be agreed. There will be some limited travel between our two bases, St Mary\'s Eastbourne and Millwood, Uckfield.

Main duties of the job

To produce from audio and typed notes, word processed letters to a high standard of presentation and accuracy using appropriate Trust templates, in line with Trust guidelines.

Updating patient information records, including amending contact details, inserting consent to share details and uploading of documentation.

Provide general administration support including, photocopying and scanning documents, uploading information onto the patient information system, post duties and sending documents to Pharmacies and GP surgeries

When required to cover reception, taking calls and transferring them to relevant service and or staff member, ensuring clear information is taken and forwarded.

About us

The Wealden Neighbourhood Mental Health Team includes Psychiatrists, Nurses, Occupational Therapists, Psychologists, Support Workers and General Mental Health Practitioners. There are 11 administration staff supporting the service based at St Mary\'s Eastbourne and Millwood, Uckfield.

As a mental health trust, we place a huge focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.

You can expect to receive:

• Access to numerous wellbeing and support programmes
• Excellent supervision programmes, with ongoing opportunities for training and development
• Access to a host of discount schemes (inc. gyms, shopping, restaurants and cars)
• Generous holiday entitlement (starts at 27 days + bank holidays)

Job responsibilities

Please see job descriptions for full details of the main responsibilities of this role. Please contact the person detailed with any questions.

Person Specification

See attached Job Description and Person Specification for full details.

Please contact Niki Sharp, Admin Team Lead with any questions you may have regarding the post. Contact Number: 07464 925007

Person Specification

Qualifications

• NVQ 3 or equivalent
• RSA 3 or equivalent experience and evidence of further practical experience or equivalent
• Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

• Proven experience of a range of secretarial procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Experience of maintaining office systems
• Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.