Administration Officer - Cardiff Magistrates Court

HM Courts & Tribunals Service (HMCTS); Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Cardiff is seeking Admin Officers to provide critical administrative support and customer service to court users, judiciary, and management. Successful candidates will manage documentation, communicate effectively with the public, and handle various administrative tasks. This role requires excellent customer service and organizational skills, with positions available for flexible working arrangements where agreed. The salary is £25,582, and the position entails a commitment to public service.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Responsibilities

• Interpreting accurately the information required on a court file.
• Checking and verifying documents and records against criteria.
• Collecting and assembling information for reports.
• Communicating with the public, judiciary, and court users.
• Preparing papers and files for court and meetings.

Skills

Excellent customer service skills

Ability to multitask

Good written and verbal communication skills

IT proficiency

Excellent organisational skills

Job description

General Information

Salary £25,582; Working Pattern Full Time, Part Time, Part Time/Job Share; Vacancy Approach External; Location Cardiff Region Wales; Closing Date 16-Jan-2026; Post Type Permanent; Civil Service Grade AO; Number of jobs available 5; Reserve List 12 Months.

Descriptions & requirements

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

We Are Recruiting For Five Positions

• Four Administrative Officer roles
• One Administrative Officer role with additional responsibilities supporting court usher duties

This is an office‑based role and tfore hybrid working will not be considered.

Key Duties

• Primary function – result courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on our in‑house computer system and data input.

Your Skills And Experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Contracted Hours

The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a Bank Holiday rota.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Welsh Version

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Swyddogion Gweinyddol yn chwarae rl hollbwysig, gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys, y farnwriaeth a rheolwyr.
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu’r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolaun cefnogi defnyddwyr ein llysoedd an cydweithwyr o fewn GLlTEF, lle mae pobl a busnesaun cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion syn ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Gan weithio fel rhan o dm, byddwch yn cyfrannu at dargedau cyffredinol o ran gweithredu, perfformiad a safonau gwasanaeth ar draws eich maes gwaith. Byddwch yn symud achosion yn eu blaenau drwyr system llys/tribiwnlys a darparu cymorth gweinyddol i swyddogaethau o fewn GLlTEF. Byddwch yn cael cyswllt rheolaidd defnyddwyr y llys / tribiwnlys, gan gynnwys aelodau o'r Farnwriaeth a'r proffesiwn cyfreithiol.
Rydym Yn Recriwtio Ar 5 Pedair Swydd
4 rl Swyddog Gweinyddol
1 rl Swyddog Gweinyddol gyda chyfrifoldebau ychwanegol yn cefnogi dyletswyddau tywysydd llys
Rl mewn swyddfa yw hon, ac felly ni fydd gweithio hybrid yn cael ei ystyried.
Byddwch Yn Hyblyg, Yn Gallu Cyflawni Sawl Tasg Ar Yr Un Pryd a Chyflawni Amrywiaeth o Ddyletswyddau Yn Effeithiol, a Fydd Yn Cynnwys
Prif swyddogaeth : Cofnodi penderfyniadaur llysoedd yn gywir, gan ddehongli'n gywir yr wybodaeth sydd ei hangen ar ffeil llys.
Gwirio a dilysu dogfennau, cofnodion, cyfrifon, hawliadau a ffurflenni i'w cymeradwyo, canlyniadau, ystadegau, cynlluniau ac ati yn erbyn meini prawf, rheoliadau neu weithdrefnau.
Casglu a chrynhoi gwybodaeth ar gyfer ffurflenni, canlyniadau, cyfrifon, datganiadau, gwarantau, dadansoddi ystadegol, adroddiadau ac ati.
Cyfathrebu gydar cyhoedd, y farnwriaeth, defnyddwyr llys a tribiwnlys eraill a chynrychiolwyr asiantaethau a sefydliadau eraill
Paratoi papurau a ffeiliau ar gyfer y llys, tribiwnlysoedd, gwrandawiadau a chyfarfodydd.
Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a bwydo data i mewn ir system