Administration Officer

NHS; Gateshead, North East; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare organization in Gateshead is looking for an Administration Officer to support their busy administration team. This role involves a variety of administrative duties, including diary management, typing, and customer service. Candidates should have relevant qualifications and experience within an NHS context. The role offers flexibility and the opportunity to work across different sites.

Qualifications

• Must have demonstrable recent 12 month experience in administration.
• Ability to uphold confidentiality at all times.
• Experience working in a customer/patient focused environment.

Responsibilities

• Provide comprehensive high-quality administrative service.
• Support the multi-disciplinary clinical team.
• Manage diary and scheduling for the team.

Skills

Excellent communication and interpersonal skills

Good organisational and planning skills

Typing and formatting letters and reports

Diplomacy and empathy in customer service

Ability to change tasks at short notice

Education

NVQ Level 3 in Business Administration or equivalent

Word-processing skills at Level 3

General level of education to O-Level/GCSE or equivalent

Tools

Microsoft Office applications

Patient Information Systems (e.g. RiO)

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 30 September 2025

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration team. We currently have the following Band 3 Administration Officer vacancies with the Children and Young People’s Service (CYPS) based with the CYPS.

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. You will undertake a variety of admin duties as assigned by the Clinical Team Manager/Administration Team Lead/Clinical Leads.

• Administration Officer post: 30 hours (Monday to Friday 8am to 8pm - some 9am to 5pm shifts included in the 8 to 8 working and allocated on rota basis - will be discussed at interview). Post is based at Benton House CYPS team (136 Sandyford Road, Newcastle NE2 1QE). Successful candidate must be willing to travel and work from Bensham Hospital CYPS team base (Fontwell Drive, Bensham, Gateshead NE8 4YL) when required.
• Administration Officer post: 37.5 hours (Monday to Friday 9am to 5pm) based at Bensham Hospital (Fontwell Drive, Bensham, Gateshead NE8 4YL). Successful candidate must be willing to travel and work from Benton House CYPS team base (136 Sandyford Road, Newcastle NE2 1QE) when required.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: see job description for further information:

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g.; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust