Administration Manager

Bupa UK; Willaston; On-site; GBP 35,000; Full time

Job summary

A leading health insurer is seeking an Administration Manager for their retirement village in Willaston. This role involves overseeing administrative functions, managing staff, and ensuring compliance across departments. Ideal candidates will have proven managerial experience, excellent communication skills, and a compassionate approach to customer service. The position offers a competitive salary of £35,000, benefits including healthcare access and vacation allowances, along with a full-time contract.

Benefits

My Healthcare access

Annual healthcare allowance

Free meals during shifts

28 days holiday

Interest-free annual travel loan

Wagestream for wage access

Competitive pension plans

Sick pay scheme

Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.

Responsibilities

• Oversee administrative functions and manage staff at the retirement village.
• Monitor data like resident occupancy and aged debt.
• Prepare accurate reports for management.
• Manage recruitment and compliance requirements for admissions.

Skills

Managerial experience

Organisational skills

Leadership skills

Communication skills

Customer-focused approach

Education

Degree or diploma in business administration

Job description

Administration Manager – Retirement Village

Location: Richmond Villages Willaston, 261 Crewe Road, CW5 6GX

Salary: £35,000 per annum

Contract: Permanent, Full-time (40 hours per week, Monday–Friday, 09:00–17:00)

About Us

At Bupa, we provide exceptional support when it matters most. Richmond Villages offers luxury retirement living with personalised care that promotes independence and choice.

Role Overview

The Administration Manager ensures the efficient operation of the village by overseeing administrative functions, managing staff, and coordinating across departments. This role is key to maintaining high service standards and creating a safe, supportive environment for residents.

Key Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager实现 and Village Manager.
• Manage all enquiries/show rounds and admission compliance.
• dokter boord: Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills & Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.
• Degree or diploma in business administration or related field (desirable).

Benefits

Our benefits are designed to make health happen for our people. Vivaloj is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare – Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Free meal with every shift.
• 28 days holiday.
• Long Service – For every milestone at Bupa we will reward you with e‑cards, extra holidays and money!
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets.
• Wagestream – Have early access up to 40% of your earned wages within minutes.
• Competitive pension plans and parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we stimulated the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations

Richmond Willaston Village