Administration Coordinator

University College London Hospitals NHS Foundation Trust; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS Trust in London is seeking a motivated individual to join the GI Services Division. You will be responsible for managing surgical pathways to enhance patient experience and ensure compliance with targets. The role requires excellent communication skills and experience in a busy NHS environment. Ideal for those passionate about patient care, this position offers a hybrid working model.

Qualifications

• Experience in navigating NHS pathways and coordinating patient admissions.
• Ability to handle stressful situations with tact and empathy.
• Strong communication skills for addressing patient concerns.

Responsibilities

• Manage surgical pathways in a busy elective service.
• Act as patient point of contact from referral to treatment.
• Work collaboratively with a team to streamline patient experiences.

Skills

Communication skills

Empathy

Patient management

Team player

Job description

Overview

An exciting opportunity has arisen for a motivated and focused individual to join the GI Services Division. The division incorporates surgical and medical specialties that manage diseases and disorders of the digestive system. The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management. The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, with values that are aligned with the Trust’s core values. You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home). You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.

Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values. Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For further details / informal visits contact: Name: Bless Sison Job title: Service Manager Email address: [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care