Administration Assistant/PA | The Christie NHS Foundation Trust

The Christie NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS healthcare provider in Manchester is seeking a dedicated administrative professional to join the Palliative and Supportive Care Teams. The role requires comprehensive secretarial support within the directorate, managing clinic templates and ensuring effective patient communication. Ideal candidates should have strong audio typing skills and experience in a healthcare setting. This is an excellent opportunity to contribute to a renowned cancer care provider.

Qualifications

• Experience in a similar administrative role within healthcare is preferred.
• Capability to manage multiple tasks efficiently under pressure.
• Strong attention to detail and accuracy in data entry.

Responsibilities

• Provide comprehensive support for all clinical work within the directorate.
• Audio typing of correspondence and results, ensuring turnaround times.
• Maintain patient confidentiality and act professionally in all communications.

Skills

Audio typing

Communication skills

Organizational skills

Tools

Patient Administration System (Careflow)

Job description

Overview

An exciting opportunity has arisen for an enthusiastic individual to become part of the Palliative and Supportive Care Teams here at The Christie. The successful candidate will provide a comprehensive and effective secretarial support service to the directorates’ secretarial teams to assist with the day-to-day clinic management of the clinic templates. To ensure PA/secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that Trust targets are always maintained. To keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made.

Responsibilities

• Works closely with the clinical teams to provide comprehensive support for all clinical work within the directorate.
• Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow).
• Audio typing of correspondence and results, ensuring tight turnaround times are met.
• Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.
• Appropriately disseminates a variety of correspondence/documentation across the department.
• Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.
• Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
• Provides cover in times of absence.
• Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.
• Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.
• Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
• Communicate with patients who may be anxious, angry or upset.
• Exchange relevant information with GPs and other health professionals. Deal compassionately with distressing situations.
• Maintain patient confidentiality at all times. Always remain professional when communicating with people in various situations.
• Undertakes other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc.
• Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.

About The Christie

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

This advert closes on Thursday 25 Sep 2025