Administration Assistant

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking an Administration Assistant to join their Discharge Lounge team. The successful candidate will play a vital role in facilitating patient discharges by managing administrative tasks efficiently and accurately. Responsibilities include welcoming patients, updating discharge records, handling phone inquiries, and supporting nursing staff with transport logistics. Applicants must possess good IT skills and a positive attitude. Training will be provided, and the role requires a calm demeanor in a busy environment.

Qualifications

• Experience dealing with the general public is essential.
• Confidence and a positive helpful attitude are crucial.
• Ability to work in a busy patient-focused environment.

Responsibilities

• Receive and welcome new patients onto the Discharge Lounge.
• Maintain the Discharge Lounge tracker spreadsheet.
• Answer telephone inquiries and requests.
• File Discharge Lounge paperwork into patient notes.
• Order transport for patients as requested by nursing staff.

Skills

Good IT skills

Calm under pressure

Good telephone manner

Positive helpful attitude

Tools

Careflow

Excel

Job description

Job overview

An exciting opportunity has arisen for an Administration Assistant to join our Discharge Lounge team.

The Administrative Assistant in the Discharge Lounge plays a key role in supporting the smooth and efficient discharge of patients from hospital care. The role ensures that all administrative processes are completed accurately and on time, enabling patients to leave the hospital safely and without unnecessary delays. Working closely with clinical staff, porters, transport and families, the postholder provides clerical, organisational, and communication support within a busy patient‑focussed environment.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role, a good telephone manner, confidence and a positive helpful attitude is essential. Duties will include answering the telephone, filing, updating the discharge lounge tracker and using Careflow, Patient flow and other IT systems.

Full training will be provided for the successful candidate.

Main duties of the job

The postholder will be required to:

• Receive/welcome new patients onto the Discharge Lounge and record time in and out, checking particularly on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff.
• Escalate any patient or relatives queries or concerns to the Nurse in charge.
• Keep up to date the live excel spreadsheet (Discharge Lounge tracker) of each patient entering the discharge lounge and the outstanding delays.
• Answer the telephone, responding to questions or requests as appropriate.
• File Discharge Lounge paperwork into patient notes- eventually this will be done via scanning records directly onto Careflow.
• Order transport for patients as requested by nursing staff, and monitor collection times.
• Support the Discharge Lounge team with collection of discharge summaries from the wards.
• Report identified maintenance defects to engineers, completing appropriate paperwork.

Working for our organisation

We are an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.