Administration Assistant

Adecco; Penrith; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is hiring an Administration Assistant for the Cumbria Constabulary. This full-time, temporary role involves supporting the Central Ticket Office with key administrative tasks, managing post and public enquiries. Ideal candidates will possess strong administrative and customer service skills, along with proficiency in Microsoft Office. This position offers an hourly rate of £13.10 and ends in January 2027.

Qualifications

• Demonstrated clerical experience with strong administrative skills.
• Ability to prioritize tasks under pressure.
• Experience handling public enquiries.

Responsibilities

• Open and record incoming post on the National Fixed Penalty System.
• Process post through scanning and document management.
• Handle enquiries from the public professionally.

Skills

Administrative skills

Customer service

Time management

Conflict resolution

IT literacy

Education

English GCSE (A-C) or equivalent

RSA II or equivalent experience

Tools

Microsoft Word

Microsoft Outlook

Job description

Adecco are please to be recruiting for a Administration Assistant to work within the Cumbria Constabulary

Are you an enthusiastic and organised individual with a passion for administration? Our client in the public sector is looking for a dedicated Admin Support professional to join their Central Ticket Office team! This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of £13.10.

Contract Type: Temporary

End Date: January 2027 (12 months)

Working Pattern: Full Time Monday to Friday 9am to 5pm 37 hours per week

Why Join Us? At our client's organisation, you will play a pivotal role in providing essential administrative support to all staff. Your efforts will help ensure the smooth operation of the Central Ticket Office, making a real difference in the community.

Key Responsibilities

• Open and record all incoming post on the National Fixed Penalty System.
• Process post through scanning and the Electronic Document Management System for prompt decisions.
• Produce daily prints and check all documents for future court action.
• Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
• Operate the electronic mailing system, preparing documents for posting.
• Handle payments for transfers to the Fixed Penalty Office.
• Generate correspondence using Microsoft Word and the National Fixed Penalty System.
• Assist with processing driver admissions and checking for any discrepancies.
• Address enquiries from the public, remaining calm and professional, even in challenging situations.
• Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
• Maintain accurate records in compliance with Data Protection regulations.

What We're Looking For

• English GCSE (A-C) or equivalent.
• RSA II or equivalent experience.
• Clerical experience, demonstrating strong administrative skills.
• Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy.
• Exceptional time management skills and the ability to prioritise tasks under pressure.
• Experience in customer service, particularly with public interactions.
• Conflict resolution skills to handle enquiries tactfully and assertively.

Join Us!

If you're ready to step into a role that offers variety and the chance to support the public sector, we want to hear from you! Your contributions will not only help in processing around 42,000 fixed penalties annually, which generates significant revenue, but also ensure that the community receives timely and accurate information.

Apply today and become a part of a dynamic team where your skills will shine, and your efforts will be valued!

Our client is an equal opportunities employer and welcomes applications from all sectors of the community.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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