Administration Assistant

Pennine Care NHS FT; Oldham; On-site; GBP 19,000 - 24,000; Part time

Job summary

A health service provider in Oldham is looking for a Team Administrator to support the Learning Disability Service. The successful candidate will provide comprehensive administrative support, manage telephone enquiries, and help maintain patient records. Strong communication and organisational skills are essential, along with proficiency in Microsoft Office. This part-time position (25 hours per week) requires someone who can adapt to a busy environment and work effectively within a multidisciplinary team.

Qualifications

• Evidence of significant administrative experience in a similar environment.
• Experience of communicating with people with learning disabilities.
• Experience of managing difficult telephone calls.
• Experience of inputting referrals.

Responsibilities

• Provide full range of secretarial and administrative support to team members.
• Handle telephone enquiries efficiently and professionally.
• Maintain diaries and arrange meetings.

Skills

Excellent communication skills

Organisational skills

Proficient in Microsoft Office

Good interpersonal skills

Ability to work flexibly

Good verbal and written communication skills

Ability to communicate with service users

Education

NVQ3 or equivalent

GCSE in English and Mathematics or equivalent

RSA II / ECDL or equivalent

Completion of PARIS Training

Job description

An opportunity has arisen for a Team Administrator to provide support to the Oldham Learning Disability Service. We are a busy multi disciplinary team providing specialist health care to children and adults with learning disabilities who live in Oldham.

Main duties of the job

We are seeking to appoint a highly motivated, enthusiastic individual with excellent communication and organisational skills to support high quality delivery of our busy service. The successful candidate will be expected to provide a full range of secretarial assistance and administrative support to all team members, including answering telephone calls, inputting and modifying data onto patient records, photocopying, maintaining diaries, arranging meetings and supporting the office manager.

This is a very varied role and you will be required to work flexibly in order to meet the day to day demands. You will need to deal with telephone enquiries efficiently and professionally, providing an appropriate and courteous response, passing on to the relevant colleague or taking messages when required. You will be proficient in Microsoft Office and have excellent keyboard skills.

As a crucial part of our team, you will be able to demonstrate good interpersonal and communication skills and be able to work on your own initiative.

About us

The postholder will be based with the Oldham Community Learning Disability Team at Spindles Shopping Centre. This is a part time position of 25 hours per week.

Job responsibilities

Name

John King

Job title

Service Manager

Email address

[e-mail]

Telephone number

0161 716 4967

Person Specification

Education / Qualifications

• Evidence of recent further development / training to NVQ3 or equivalent
• GCSE in English and Mathematics or equivalent
• RSA II / ECDL or equivalent
• Completion of PARIS Training

Experience

• Significant administrative experience in a similar environment.
• Some experience of communicating with people with learning disabilities
• experience of managing difficult telephone calls
• experience of inputting referrals

Knowledge and Skills

• Understanding of administrative processes.
• Understanding of confidentiality and data protection policies and procedures.
• Ability to utilise a range of IT programmes
• Ability to work flexibly and to prioritise workload
• Good verbal and written communication skills
• Ability to communicate with service users
• Ability to work as part of a team and individually
• Ability to competently use and modify a database
• Good organisational skills
• Ability to form productive working relationships with multi-disciplinary staff
• Knowledge/experience of issues affecting people with a learning disability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.