Administration Assistant

Priority Recruitment Services Ltd; Dingwall; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency in Scotland is looking for an Administration Assistant to join their busy Appeals Handling Team. The successful candidate will manage customer appeals, provide support, and ensure accurate communication. Strong written and verbal skills, along with proficiency in Microsoft Office, are required. This full-time role offers a competitive salary and various benefits including ongoing training and a pension scheme.

Benefits

Pension scheme and Life Assurance Plan

Monthly performance incentives

29 days holiday including bank holidays

Ongoing training and career development

Free on-site parking

Refreshments provided

Smart casual dress code

Qualifications

• Strong communication skills and attention to detail are necessary for this role.
• Ability to prioritize tasks and manage workload autonomously.
• Experience in customer support and managing written appeals is preferred.

Responsibilities

• Manage written appeals for private parking charge notices effectively.
• Provide clear communication and support to customers over the phone.
• Ensure compliance with procedures and meet performance indicators.

Skills

Excellent written and verbal communication skills

Independence and time management

Sound decision-making

Accuracy and attention to detail

Proficiency in Outlook, Excel, and Word

Ability to handle pressure

Job description

Job Overview

Administration Assistant – Inverness, Scotland

Salary: £23810 per year

Hours: Full-time, Monday to Friday

Overview

An exciting opportunity has arisen for an Administration Assistant to join our client’s busy Appeals Handling Team in Inverness. In this role, you will be responsible for managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses. If you are a motivated individual with strong communication skills and attention to detail, this could be the ideal position for you.

Responsibilities

• Respond to written appeals for private parking charge notices with clear and accurate written communication.
• Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures.
• Provide advice to customers over the phone on how to appeal parking charges.
• Prioritise tasks effectively and manage your workload autonomously.
• Meet key performance indicators (KPIs) and ensure targets are achieved.
• Ensure all responses and actions are accurate and consistent, maintaining high standards of work.

Requirements

• Excellent written and verbal communication skills.
• Ability to work independently and manage your time effectively.
• Sound decision-making skills and the ability to resolve customer queries.
• A focus on accuracy and high-quality work.
• Proficiency in using Outlook, Excel, and Word.
• Ability to work quickly and accurately under pressure.

Benefits

• Competitive salary of £23,000 per year.
• Pension scheme and Life Assurance Plan.
• Monthly performance incentives.
• 29 days holiday (including bank holidays).
• Ongoing training and career development.
• Free on-site parking.
• Refreshments provided.
• Smart casual dress code.

If you’re looking for a fast-paced, rewarding role with opportunities for growth, apply now to join the team!