Administration Apprentice

IPS International; Rochester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading training organization in Rochester is seeking a motivated Administrator Apprentice to join their team. This role provides a great opportunity to begin a career in an office environment with full support for professional growth. Candidates should possess GCSE Maths and English with essential skills in communication, IT, and attention to detail. The apprenticeship program lasts 18 months and includes regular training sessions.

Qualifications

• Enthusiastic and able to work on your own initiative.
• Logical and well organised with attention to detail.

Responsibilities

• Liaising with internal account managers and reviewing documents/information.
• Completing analysis of tachograph data.
• Liaising with customers to request documents and data.
• Supporting internal managers to improve processes.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Initiative

Education

GCSE Maths and English (Grade 4/C and above)

Tools

MS Office

Job description

Summary

Plumwood Ltd are looking for a motivated Administrator Apprentice to join their team. This is a great opportunity to begin a career in a dynamic office environment with full support for professional growth and development. You must be enthusiastic, logical, well organised and be able to work on your own initiative, attention to detail is a must!

Note: Training course: Business administrator. Hours: Monday - Friday 8.30am - 3:00pm. 30 hours a week. Start date: Monday 1 December 2025. Duration: 18 Months.

What you’ll do at work

Your duties will include:

• Liaising with internal account managers. Reviewing and updating driver documents/information.
• Completing analysis of tachograph data.
• Liaising with customers to request outstanding documents and data.
• Supporting internal account managers to develop and improve processes.
• Observing GDPR regulations and personal data confidentiality.
• General telephone and email communications.

Where you’ll work

Unit 11, Ashford House, Beaufort Court, Sir Thomas Longley Road, Medway City Estate, Rochester, ME2 4FA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IPS INTERNATIONAL LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and able to review others\' work. Maintains records and files, handles confidential information in compliance with the organisation\'s procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

For this Apprenticeship Standard, learners will have the opportunity to focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

Requirements

Essential qualifications

• GCSE Maths and English (Grade 4/C and above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Other requirements