Admin Team Leader, Public Dental Service

NHS National Services Scotland; Falkirk; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public healthcare provider in Scotland is seeking an enthusiastic Admin Team Leader to join their management team in the Public Dental Service. The successful candidate will oversee day-to-day operations, manage reception and administrative staff, and ensure high-quality support. Required qualifications include excellent communication skills, strong analytical abilities, and prior team management experience. This role is integral to maintaining efficient administrative policies and patient services.

Qualifications

• Previous experience in managing a team is required.
• Ability to prioritize workload and work independently.
• Highly proficient in relevant software systems.

Responsibilities

• Oversight and management of electronic patient records.
• Scheduling and appointing patients.
• Supporting the development and implementation of administrative policies.

Skills

Excellent communication and interpersonal skills

Strong analytical skills

Proficiency in Microsoft Office

Education

HNC or SVQ Level III in an office/administrative related subject or equivalent experience

Job description

Overview

An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our management team within the Public Dental Service as an Admin Team Leader.

The successful candidate will work closely with other Team Leaders and Senior Managers to ensure robust systems are in place to support the smooth running of the service. You will be responsible for the day-to-day operational and professional management of reception and administrative staff.

Responsibilities

• Oversight and management of electronic patient records and information systems.
• Scheduling and appointing patients.
• Supporting the Department Manager and Clinical Director in the development, review, and implementation of administrative policies and procedures.

We are looking for someone who is proactive, organised, and committed to delivering high-quality administrative support.

Essential Criteria

• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to manage and produce complex reports and data.
• Ability to prioritise workload and work independently with minimal supervision.
• HNC or SVQ Level III in an office/administrative related subject or equivalent experience.
• Highly proficient in Microsoft Office and other relevant software systems.
• Previous experience in managing a team.

Informal Enquiries

Darline Reekie, Department Manager – Public Dental Service
Tel: [phone]

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.