Admin Supervisor

Watton Medical Practice; Tetford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A patient-focused GP practice in Tetford is seeking an experienced Administrator Supervisor to oversee daily administrative operations and lead a high-performing team. The role involves ensuring data accuracy, efficient workflows, and compliance with clinical requirements. Candidates should have strong supervisory experience in a healthcare setting, excellent organisational skills, and a commitment to confidentiality. This position is crucial in maintaining high standards of support and driving continuous improvement for clinical services.

Qualifications

• Strong administrative experience in a busy environment.
• Experience in supervising a team.
• Experience working in a GP or healthcare setting.

Responsibilities

• Monitor admin workflows, allocate tasks and ensure timely completion.
• Support audits and coding accuracy for data quality.
• Identify efficiency opportunities and assist in updating policies.

Skills

Strong communication skills (written and verbal)

Excellent organisational and time management skills

Ability to prioritise tasks and work under pressure

Proficient in using IT systems and Microsoft Office applications

Education

GCSE grade A to C in English and Maths

Tools

Knowledge of clinical systems, especially SystmOne

Job description

We are seeking an experienced Administrator Supervisor to lead the day-to-day operations of our administrative hub at Watton Medical Practice. This key role is responsible for ensuring efficient workflows, high standards of data accuracy, and full compliance with clinical and operational requirements.

You will serve as the primary point of contact for administrative queries, oversee and balance workloads, and provide hands-on leadership to support a high-performing team. The role also plays an important part in driving continuous improvement and maintaining excellent administrative support for clinical services.

Main duties of the job

The Administrator Supervisor plays a key role in supporting the smooth running of the practice by overseeing administrative operations, maintaining data quality, and providing leadership and guidance to the admin team.

• Operational Oversight: Monitor admin workflows, allocate tasks and ensure timely completion.
• Data Quality: Support audits, coding accuracy, send invitations to patients requiring long term condition reviews. Ensure achievement of QOF and LCS standards.
• Communication: Relay updates to the admin team, escalate issues and provide initial guidance.
• Continuous Improvement: Identify efficiency opportunities and assist in updating policies.
• General Admin Duties: Clinical coding, patient registration, pathology processing, correspondence handling and supporting other teams when needed.

About us

We are a well-established, patient-focused GP practice based in Watton, Norfolk. Our dedicated team of clinicians and support staff work within a friendly and supportive environment, committed to delivering high-quality care to our community. We offer a wide range of services, including LARC and minor surgery clinics, STI services, and inclusion health outreach clinics.

Job responsibilities

Further information about the role, including key duties and expectations, can be found in the attached job description document.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths.

Experience

• Strong administrative experience in a busy environment.
• Experience of supervising a team.
• Experience of working in a GP or healthcare setting.
• Experience with clinical coding and data quality audits.

Knowledge and Skills

• Ability to supervise and co-ordinate workloads effectively.
• Excellent organisational and time management skills.
• Strong communication skills (written and verbal).
• Ability to prioritise tasks and work under pressure.
• High attention to detail and accuracy.
• Commitment to confidentiality and data protection.
• Proficient in using IT systems and Microsoft Office applications.
• Knowledge of clinical systems, especially SystmOne.
• Understanding of QOF, CQC and compliance frameworks.
• Familiarity with NHS administrative processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.