Admin Officer

Brook Street; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector staffing agency seeks an Admin Officer based in Coventry. This temporary office-based role involves providing customer service, handling administrative tasks, and interacting with the public. Candidates should be adept in dealing with customers, possess strong communication skills, and be proficient with IT. Training will be provided and the position offers 37 hours per week with a competitive hourly rate that increases after 12 weeks.

Responsibilities

• Customer service via telephone.
• Face-to-face interaction with the public.
• Progress cases through the Court/Tribunal system.
• Problem solving – refer to problem-solving hubs.
• Inputting data onto the system.
• Preparing papers.
• Creating and updating records.
• Email correspondence.
• General administration duties.

Skills

Dealing with customers

Clear and understandable communication

Time management

IT skills and confidence with technology

Ability to deal with difficult customers

Proactive thinking

Team working / player

Build rapport with others

Job description

Admin Officer

Location: Little Park Street, Coventry, CV1 2SQ, United Kingdom Court

Office‑based

Hourly rate: £12.53, increasing to £13.25 per hour after 12 weeks

Working days / hours: 37 hours per week, Monday‑Friday 9am‑5pm

Contract: Temporary position, subject to extension pending performance and business needs

Brook Street in partnership with the Ministry of Justice offers a fantastic opportunity to join their team as an Admin Officer. This role provides valuable exposure and experience working within the Public Sector.

Experience Needed / Desired

• Dealing with customers
• Clear and understandable communication
• Time management
• IT skills and confidence with technology
• Ability to deal with difficult customers
• Proactive thinking
• Team working / player
• Build rapport with others

Duties / Responsibilities

• Customer service via telephone
• Face‑to‑face interaction with the public
• Progress cases through the Court/Tribunal system and provide support to other functions in HMCTS
• Problem solving – refer to problem‑solving hubs and guidelines
• Inputting data onto the system
• Preparing papers
• Creating and updating records
• Email correspondence
• General administration duties

Clearance Level

Basic DBS

Training

Training will be provided. During training there is no annual leave. Associates will shadow other court ushers and complete e‑learning modules.

Additional Clearance

Period of six months or longer spent outside of the UK in the last five years will require an additional overseas police check, which is the responsibility of the candidate.

Equal Opportunity

Brook Street is proud to support the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we are a supplier to the Public Sector Resourcing Framework (PSR) and will offer a guaranteed interview with a PSR Sourcer to eligible candidates. If you identify as a candidate with a disability, a veteran, or a spouse/partner of military personnel and meet all essential criteria, we encourage you to register your interest via the Brook Street website.