Admin call handler/porter driver

Cwm Taf Morgannwg University Health Board; Mountain Ash; On-site; GBP 20,000 - 24,000; Full time

Job summary

A regional health board in the UK is seeking an Admin call handler/porter driver to enhance healthcare services. The candidate will drive vehicles for specimen transport and support vaccination efforts. Ideal candidates will possess a full driving license and have strong customer service skills. This position offers a chance to contribute significantly to community health and safety standards.

Qualifications

• Educated to a good standard with relevant work experience.
• Basic knowledge of health and safety regulations.
• Prior experience in porter or transport services.

Responsibilities

• Deliver porter/driver services at community and locality sites.
• Drive a community vehicle for transporting specimens, mail, and equipment.
• Support vaccination outreach services.

Skills

Customer service

Dependability

Excellent customer care skills

Education

Full driving license - Cat B

Customer services NVQ level 2

Job description

Admin call handler/porter driver

The closing date is 08 October 2025

The post holder will contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter/driver service which meets all organisational and legislative standards and support the vaccination and immunisation service along with the wider Health Protection function, with a commitment to working within a safety and quality framework.

Main duties of the job

Support the Senior Administration Manager in the delivery of porter/driver services at the community and locality sites, and ensure a safe and high quality service is delivered to patients, staff and visitors in accordance with service specifications and site requirements.

The post holder will be required to perform supplementary duties to respond to service needs, including administration functions, that are appropriate to the vaccination and immunisations along with Health Protection function and in line with their banding.

There will be a requirement to drive a community vehicle transporting specimens, mail and equipment as well as delivering and collecting vaccines to/from health and social care sites across CTMUHB. There will also be a requirement to drive a Mobile Vaccination Unit (1.25 tonne vehicle) to provide a vaccination outreach service to low uptake areas within CTM. The post holder will also support the delivery as and when required to the wider Health Protection service.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short-listing and selecting candidates. It isn’t fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

• Full driving license - Cat B license holders with a Cat D1 driver entitlement to drive UHB vehicles.
• Educated to a good standard of education possess relevant work experience.
• Customer services NVQ level 2 or equivalent level of knowledge and experience.
• Health and Safety qualifications.

Knowledge/Experience

• Basic knowledge of health and safety, COSHH, violence and aggression and safe systems of work at the workplace.
• Knowledge of confidentiality compliance.
• Working within a busy customer focused and productive work environment (preferably within a healthcare setting).
• Experienced driving different type/model vehicles.
• Excellent customer service and care skills.
• Dependable and reliable.
• Ability to travel within geographical area in a timely manner.
• To be able to adapt to an unpredicted workload Able to work hours flexibly.
• Evidence of educational development.
• Prior work experience of porter or transport services with the health service or related work e.g. retail, factory, HM forces.
• Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board