Admin Assistant

Love Luxury; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxury goods company in the UK is seeking an organised Admin Assistant to support day-to-day operations across sales, logistics, and after-sales. This role is crucial for ensuring a seamless experience for clients. Key responsibilities include processing client orders, maintaining communication with customers, and assisting with inventory management. Ideal candidates will be proactive, reliable, and possess strong communication skills. Applicants must have at least 1 year of administrative experience, preferably in a fast-paced environment.

Qualifications

• Minimum 1 year of administrative experience.
• Comfortable working in a fast-paced luxury environment.

Responsibilities

• Process client orders and follow up on missing details.
• Maintain proactive follow-ups on leads with Sales Executives.
• Respond to customer enquiries relating to orders and shipments.
• Monitor and manage DHL shipments and resolve issues.
• Review courier performance and negotiate pricing.
• Check product listings for accuracy before upload.
• Conduct competitor price checks and notify team members.
• Support authentication administration and document management.
• Prepare purchase agreements and ensure proper filing of documents.
• Assist with in-store sales during busy periods.
• Help with end-of-day closing duties and paperwork reconciliation.

Skills

Highly organised

Strong attention to detail

Confident communicator

Proactive and reliable

Ability to manage multiple priorities

Job description

Admin Assistant

Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.

What you'll be doing:

• Process client orders and contact clients immediately for any missing invoicing or shipping details
• Maintain proactive follow-ups on live leads in coordination with Sales Executives
• Respond to customer enquiries relating to orders, shipments, and documentation
• Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
• Liaise with DHL to resolve delays, delivery issues, or missing parcels
• Review courier performance and support negotiations on pricing and service
• Review website product listings daily for accuracy in pricing, descriptions, and imagery
• Log and prepare new watches for listing, requesting verification prior to upload
• Conduct competitor price checks and notify relevant team members of sales
• Support authentication administration, including documentation, certificates, and record-keeping
• Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
• Support in-store sales during busy periods
• Assist with end-of-day closing duties, paperwork reconciliation, and cross checking all end of day paperwork is complete.

What you'll bring:

• Highly organised with strong attention to detail
• Confident communicator with a professional manner
• Comfortable working in a fast-paced luxury environment
• Proactive, reliable, and able to manage multiple priorities
• Minimum 1 year administrative experience.

Please note, we only accept applications via LinkedIn and Indeed - any calls made to our sales team will be transferred back to the application.

At Love Luxury, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where every team member is valued, respected, and empowered to thrive — regardless of background, nationality, or identity. Due to the large number of applications, our team endeavours to respond within one week.