Activities & Pool Manager - Northumberland

Haven Holidays; Alnwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leisure company is seeking an Activities & Pool Manager to lead an energetic team in delivering memorable swimming experiences and activities. This role focuses on team leadership, guest satisfaction, and compliance with safety regulations. Ideal candidates will have proven experience in leisure or hospitality roles, strong communication skills, and the ability to motivate a team. Flexibility to work evenings and weekends is essential. Join us and make a splash in creating unforgettable guest experiences!

Qualifications

• Proven experience in leisure or hospitality leadership roles.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Lead, motivate, and support the team.
• Ensure top-tier guest satisfaction.
• Monitor individual and team performance.
• Oversee team scheduling and budgets.
• Ensure compliance with health and safety regulations.
• Resolve operational issues promptly.
• Support team development through training and mentoring.

Skills

Leadership

Customer Service

Problem Solving

Organisational Skills

Job description

Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action‑packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Qualifications

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.