Accounts Assistant

Ruth Miskin Training; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading education training provider in the UK is seeking a detail-oriented individual to support their accounts department. This role involves maintaining the accounting system, processing invoices, and ensuring outstanding customer service. The ideal candidate should have a degree or equivalent, at least one year of admin customer support experience, and proficiency in Microsoft Office Suite. The position offers a competitive salary and benefits, including holiday and healthcare participation.

Benefits

Healthcare participation

25 Days Holiday

Pension scheme

Cycle to work scheme

Office Socials

Qualifications

• At least one year experience in an admin customer support role.
• Proficient in Microsoft Office Suite, especially Excel.
• Demonstrate clear and concise communication skills both verbally and in writing.

Responsibilities

• Maintain the accounting system and support daily financial operations.
• Review and ensure accuracy of invoices and quotes before issuing.
• Assist with internal and external audits and month-end financial checks.

Skills

Customer support

Attention to detail

Communication skills

Ability to multitask

Problem-solving

Education

Degree qualification or equivalent

Tools

Xero

Microsoft Office Suite

Freshdesk

Job description

You will play a vital role in ensuring the smooth running of the accounts department. Your responsibilities will include maintaining the accounting system, supporting the team and clients with day-to-day financial operations and administration and ensuring strong client relationships through the provision of excellent customer service.

Customer support

• provide support to clients promptly (via email and phone)
• investigate queries/information thoroughly (using Xero and other relevant systems)
• use and comply with the company's ticketing systems (e.g. Freshdesk)
• keep up to date with any changes to systems
• flag issues to the Finance Manager promptly.

Invoice and quote processing

• review automated invoices and quotes
• ensure accuracy and completeness prior to issuing
• fix errors after issuing, if necessary.

Account reconciliation

• assist in the reconciliation of accounts
• maintain accurate sales ledgers
• resolve any discrepancies in a timely manner - liaising with the Finance Manager for support/input where required.

Credit and debit control

• understand the company's payment terms in full
• ensure invoices are paid on time (as per company terms)
• contact clients promptly re. credits or overpayments - ensure information is accurate prior to making contact.

Company bills

• assist the team with processing bills and receipts promptly

Audits

• prepare for and assist the team with internal and external audits
• assist the team with month-end financial checks

Accounting process

• demonstrate a full understanding of the company's accounting systems
• keep up to date with any changes
• protect and manage confidential information with care - ensuring GDPR compliance
• flag any issues identified to the Finance Manager

General administrative tasks

• complete general administration tasks, as requested by the Finance Manager
• follow the team's Microsoft planner
• update the team planner as required
• complete assigned, scheduled tasks to specified deadlines - as instructed by the Finance Manager

Qualifications

• Degree qualification or equivalent
• At least one year experience in an admin customer support role
• Proficient in Microsoft Office Suite (particularly Excel)
• Assist clients and colleagues with a positive approach
• Resolve all enquiries promptly and accurately
• Build rapport with clients and colleagues
• Demonstrate clear and concise communication skills at all times (both verbal and written)
• Use accurate spelling and grammar
• Display the use of professional language and tone
• Demonstrate strong attention to detail
• Ensure data is accurate in all financial tasks
• Diligently follow company process and protocol
• Remain productive with high levels of accuracy whilst multi-tasking at pace
• Organise, plan and prioritise
• Keep detailed records (for own use or for the team)
• Work proactively, independently and as part of a collaborative team
• Show initiative and good time management
• Demonstrate trustworthiness, honesty & reliability
• Analyse information from multiple sources to identify and resolve discrepancies
• Provide solutions and support based on thorough investigation and due diligence.

Desirable

• Experience using accounting software's (e.g. Xero, Dext and Stripe)
• Experience of an admin customer support role in a finance department
• Knowledge of the UK education system
• Experience using a ticketing system for handling high numbers of emails (e.g. FreshDesk)

In addition to a competitive salary and investment in your personal development, other benefits at Ruth Miskin Training include:

Benefits

• Healthcare participation
• 25 Days Holiday (in addition to Bank Holidays)
• Pension scheme participation
• Cycle to work scheme
• Office Socials