Accounts Administrator

Pet Model Brasil; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing mobility service provider in Cardiff is looking for an Accounts Administrator to oversee customer invoicing and support account management. The role involves efficient handling of customer queries and collaboration with various teams to enhance service standards. Candidates should possess strong communication skills, analytical thinking, and experience with Excel and Word. This role offers a hybrid working environment.

Qualifications

• Strong and polite communication skills both on the phone, in person and by email.
• Analytical and problem solving skills.
• An ability to multitask and prioritise projects.
• A team focused attitude.
• Experience of using Microsoft Excel and Word.
• Experience of using Sage 50 preferred.

Responsibilities

• Timely and accurate production of manual customer invoices.
• Handle customer queries efficiently via email/phone.
• Assist in the set up of new accounts.
• Work closely with Account Executives and Regional Management.
• Assistance with contacting customers to chase debt.
• Provide assistance on bids and tenders.

Skills

Strong communication skills

Analytical skills

Problem solving

Multitasking

Team focused attitude

Microsoft Excel

Microsoft Word

Sage 50

Job description

Overview

The accounts administrator will be responsible for the invoicing of certain account customers, query resolution and assisting in the standardisation of the invoicing process. Additionally, you will provide support with ad hoc requests such as tendering assistance and the set up of new customer accounts. Reporting directly to the Head of Commercial Support, this role will enable the standardisation of processes within the group and help drive a better quality of service for our account customers.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What You'll Do

• Invoicing: Timely and accurate production of manual customer invoices.
• Customer Service: Handle customer queries efficiently via email/phone, and deal with internal queries via the ticketing system.
• Account Management: Assist in the set up of new accounts.
• Collaboration: Work closely with Account Executives, Regional Management, and the Group Commercial team to drive improvements and help standardise invoice production.
• Credit Control: Assistance with contacting customers to chase debt where necessary.
• Account Growth & Retention: Provide assistance on bids and tenders where necessary.
• Compliance: Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.

What You'll Need

• Strong and polite communication skills both on the phone, in person and by email.
• Analytical and problem solving skills.
• An ability to multitask and prioritise projects.
• A team focused attitude.
• Experience of using Microsoft Excel and Word.
• Experience of using Sage 50 preferred.

Where You'll Be

• This role will be based out of our Cardiff office.
• This role will be hybrid.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

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