Account Mgmt Manager

CBRE; Scotland; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global facilities management firm is seeking an Account Management Manager in Aberdeen, Scotland. You will oversee a team, manage client commitments, and ensure high performance levels. The ideal candidate will have a Bachelor's Degree and 3-5 years of relevant experience in staffing and training. This full-time role emphasizes leadership in a collaborative environment.

Qualifications

• 3-5 years of relevant experience preferred, or equivalent education and experience.
• Experience in staffing, selection, training, and development is preferred.
• Ability to communicate sensitive information and handle conflicts.

Responsibilities

• Oversee a small to medium-sized team for client commitments.
• Conduct training and development of staff.
• Manage daily activities and establish work schedules.
• Consult with leadership to define business requirements.
• Identify growth opportunities and maintain client relationships.

Skills

Leadership skills

Performance appraisal

Microsoft Office proficiency

Coaching and mentoring

Education

Bachelor's Degree

Job description

Account Mgmt Manager

Job ID 247479

Posted 20-Nov-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Aberdeen - Scotland - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Account Management Manager.

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

Responsibilities and daily activities:

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.
• Mentor and coach as needed.
• Consult with client and account leadership to define business requirements. Investigate various approaches to attain end results.
• Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service account and build strategic operational plans.
• Responsible for meeting the budget and maintaining relationships with clients.
• Identify growth opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded.
• Present findings to account leadership.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes.
• Manage expectations of the client and account team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviours that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Qualifications and Skills:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc

About CBRE Global Workplace Solutions:

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.