Account Manager (Portfolio)

Churchill Services; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A facilities management provider is seeking an experienced Cleaning Account Manager to lead and inspire a team in delivering top-quality service to a large corporate client in Central London. This dynamic role requires strong leadership, client relationship skills, and the ability to manage cleaning operations across multiple locations. The ideal candidate will have experience in managing commercial cleaning contracts and ensuring compliance with Health & Safety standards. The position offers competitive benefits and opportunities for career growth.

Benefits

Employee Ownership

33 days holiday (including bank holidays)

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access, plus mental health support

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Proven leadership and motivational skills with the ability to influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.

Responsibilities

• Build and maintain strong client relationships ensuring high satisfaction levels.
• Oversee and uphold quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams to foster a motivated workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager.
• Lead contract and specification review meetings with clients.
• Ensure compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement and account growth.

Skills

Leadership and motivational skills

Financial forecasting

Health & Safety systems

Client relationship management

Job description

Overview

Based in Central London

£40,000 - £45,000 per annum depending on experience

We\'re looking for an experienced Cleaning Account Manager to join our growing London Division, overseeing a large corporate client situated in the heart of the capital. With several exciting new business wins across the capital, there\'s never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you\'ll lead and inspire a team of cleaning operatives to deliver exceptional service standards across 2 locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

Responsibilities

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

Qualifications

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you\'re ready to take the next step in your cleaning management career, we\'d love to hear from you.

What we offer

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What\u2019s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here\'s what you\u2019ll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Keywords: cleaning account manager, contract manager, cleaning manager