Account Manager: Offshore Marine Solutions & Support

NovAtel Inc.; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology firm in Aberdeen, UK is seeking an experienced Account Manager. This role focuses on customer satisfaction, delivering tailored solutions, and developing customer relationships within the Offshore Marine and Survey industry. The ideal candidate will have a technical background along with experience in commercial customer support. Strong organizational, communication, and planning skills are key to success in this dynamic position.

Qualifications

• Must have relevant experience in Offshore Marine or Survey industry.
• Must have experience of Commercial Customer Support.
• Ability to travel for customer meetings and industry events.

Responsibilities

• Manage customer accounts and negotiate contract renewals.
• Develop trusted advisor relationships with key customer stakeholders.
• Ensure delivery of solutions according to customer needs.
• Develop business with existing customers.
• Forecast and track key account metrics.
• Ensure the product/service is compliant with customer's specifications.

Skills

Technical support experience

Customer relationship management

Contract negotiations

Proficiency in Outlook

Proficiency in Excel

Proficiency in Word

SalesForce proficiency

Cross-functional collaboration

Conversational English

Education

Higher education Technical qualification

Job description

A leading global technology firm in Aberdeen, UK is seeking an experienced Account Manager. This role focuses on customer satisfaction, delivering tailored solutions, and developing customer relationships within the Offshore Marine and Survey industry. The ideal candidate will have a technical background along with experience in commercial customer support. Strong organizational, communication, and planning skills are key to success in this dynamic position.