Account Manager - Lighting

NBC Universal; Borehamwood; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading media and entertainment company in Borehamwood seeks a Set Lighting Account Manager. This role involves coordinating production support, providing exceptional customer service, and maintaining relationships with clients. Ideal candidates will have extensive experience in the Film and Television industry, with a strong understanding of lighting technologies and motion picture equipment. This full-time position offers the opportunity to engage with prominent productions and contribute to the success of the projects involved.

Qualifications

• Must have extensive experience in the Film and Television industry.
• Strong understanding of LED technologies impacting the industry.
• Ability to handle stressful situations professionally.

Responsibilities

• Provide outstanding customer service to clients.
• Coordinate equipment pick-ups and deliveries.
• Process production requests for support equipment.

Skills

Customer service skills

Knowledge of motion picture lighting

Computer literacy

Problem-solving skills

Tools

Microsoft Office

Rental Tracker Pro

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world‑class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad‑supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world‑renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well‑capitalized company will have significant scale as a pure‑play set of assets anchored by leading news, sports and entertainment content. The spin‑off is expected to be completed during 2025.

Job Description

NBCUniversal seeks a creative, self‑motivated individual with extensive experience in Film and Television Equipment Rental industry.

The Set Lighting Account Manager is a full‑time position with senior level responsibility across the entire range of the rental operational area.

Key Responsibilities

• Provide outstanding customer service to existing and potential clients by being courteous, responsive, and resourceful
• Maintains good, positive relationships with customers and vendors
• Receives and quotes orders for set lighting equipment
• Work directly with film and television productions, production crews, and studios either by telephone, email, or face to face
• Process day to day production requests for film and television productions support equipment
• Coordinate customers pick-ups and deliveries
• Maintain customer files in accurate, detailed manner in all areas, including main packages, add‑on's, exchanges, PO's, sub‑rentals, missing and damaged equipment, and returns (wrap)
• Communicate with warehouse staff on all equipment order processing, order changes, equipment exchanges, and inventory stock‑checks
• Process/Complete short lists to assist in the sub‑rental or purchase decisions with the Director as required
• Accurately process purchase orders and negotiate sub‑rental or equipment vendors to achieve discount pricing
• Ensure completed paperwork is appropriately organized and sent to the billing department
• Keeps up to date with industry trends and new developments in motion picture Lighting Equipment
• Handle problem situations and resolve them as they arise
• Provide assistance and assume responsibility for other areas as required by the Director

Qualifications

• Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required. Rental software Rental Tracker Pro knowledge a plus
• Broad understanding of motion picture and television lighting, grip, and electrical equipment.
• Must have a strong understanding of LED Technologies and its impact on the industry.
• Strong background in asset management with the ability to ensure maximum utilization of assets across all productions
• Exceptional customer service skills with a strong sense of urgency
• Able to organize, prioritize and execute numerous orders in tandem
• Must handle stressful situations professionally and confidentially as well as interact with co‑workers and clients professionally.
• Must be an affective trouble shooter, communicator, and problem solver
• Accuracy with details essential
• Extensive experience in production support services within the Film and Television industry.
• Proven knowledge of motion picture and television production support services.
• Experience working with and supporting multiple stakeholders, vendors, and customers.
• Ability to interact with all levels of personnel, operational supervisors, and front‑line crew.
• Ability to navigate through very complex situations and personalities.
• Ability to coach employees, encourage teamwork and promote high standards of customer services

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].