Account Manager - Experiential

TMW; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading integrated creative agency is seeking an enthusiastic Account Manager to manage client projects and support experiential campaigns. The role emphasizes strong Client Services skills, communication, and the ability to juggle multiple projects. Hybrid working is offered, combining remote and office settings in Bristol and London. Candidates must possess excellent organization skills and the ability to engage with stakeholders effectively.

Benefits

Minimum 25 days holiday

Volunteer Days

Flexible Hybrid working policies

Attractive Pension

Private Healthcare

Career Development

Qualifications

• Ideally you will be an established Account Manager.
• Strong on administration and process; attention to detail is key.
• Ability to manage, prioritize, and juggle multiple projects efficiently.

Responsibilities

• Manage the rollout of services and products for various client activities.
• Take ownership of client projects from conception to delivery.
• Support senior team members and drive a strategic approach.

Skills

Client Services skills

Excellent interpersonal and communication skills

Problem anticipation and communication

Organisational skills

Team player mentality

Job description

Overview

TMW Live, our Live Experience specialists, work directly with clients and departments across the agency to plan, design and deliver live experiences and support materials. They are all about delivering an exceptional level of service to our clients, delivering outstanding work, building strong relationships, and having as much fun as possible.

We have a fantastic opportunity to join them, as an Account Manager, supporting our clients to develop localised experiential campaigns, from planning through to delivery and post event evaluation.

You will be enthusiastic, confident and self-motivated and able to showcase the core Client Services skillset alongside a passion for delivering great work. The role will be predominantly office based with occasional logistical duties on-site.

At TMW Unlimited we offer Hybrid working, which for us is a blend of working remotely and in the Bristol office. It\'s all about choosing the best place to be for you, your team, your manager and the business on any given working day...

The Day to Day

• Work with the client as well as the internal Client Services Team to manage the rollout of services and products for various client activities
• Take ownership and manage client projects from conception through to delivery, on time, on budget and on brand
• Take responsibility for managing the production of contact reports, status reports and status meetings
• 360 stakeholder management, understanding and addressing the interests of all parties
• Contribute to the production of an exciting briefing process
• Use your knowledge of production techniques across all media to identify the appropriate production choice within the context of a brand
• Demonstrate an awareness of the client\'s business objectives and an understanding of how individual campaigns fit into the overall client strategy
• Support more senior team members and begin to drive a strategic approach through the identification, gathering and recognition of relevant insights and demonstrate an understanding of the importance of data and analysis
• Begin to develop an understanding of big picture finances (income, profit, scope, and contract)
• Start to negotiate with clients and suppliers on fees and costs

Requirements

• Ideally you will be an established Account Manager ideally with a live event background, though this is not essential
• You will be strong on administration and process, and driven by your attention to detail, servicing accounts, and supporting the Live Experiences work we produce for our clients.
• An understanding of agency process and resource management to enable the effective progression of work
• The ability to, and understanding of the importance of, anticipate and communicate problems and opportunities
• A calm and consistent manner when plans change, with the ability to think on your feet
• The ability to look beyond the immediate day-to-day and identify potential issues and solutions
• Excellent interpersonal and communication skills (both written and verbal)
• A self-starter and team player who is solution oriented and knows how to ‘make things happen.'
• Organisation skills and the ability to manage, prioritise and juggle multiple projects efficiently are key to this role
• Ability to engage with senior stakeholders on both the client and agency side
• An on-going interest in industry leading ideas and emerging trends

Benefits

What we give...

A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Our Total Rewards consist of a competitive basic salary, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Minimum 25 days holiday
• Volunteer Days
• Family Friendly and Flexible Hybrid working policies
• Attractive Pension and Financial well being support and resources
• Private Healthcare and Mental Wellbeing support
• Employee Assistance Programme
• Career Development and Counselling

We have a calendar of social and charity events throughout the year, there\'s always something going on.

Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people - including you.

What We Value

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

Who are TMW Unlimited?

TMW Unlimited is a leading integrated creative agency, based across London and Bristol. TMW has been around for over 30 years with a strong heritage in building long-term relationships with our clients.

We create Ideas That Move People

We deliver disruptive creativity, that is truly integrated and informed by a deeper understanding of human decision making and behaviour.

We inspire creative ideas that connect across the end-to-end customer journey - from brand building and ATL advertising to social, digital, CRM, experiential and local activations - all with the goal of successfully changing people\'s behaviours.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

UNLIMITED is part of the Accenture Song family, the world\'s largest tech-powered creative group.

We are an Equal Opportunities employer and welcome applications from all sections of the community.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you\'re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual\'s needs as best as we can.

By submitting your CV, you consent to our Candidate Privacy Policy which can be seen in full at https://www.tmwunlimited.com/media/1392/tmw-gdpr-candidate-privacy-notice.pdf If you would prefer us not to store your details or contact you please let us know.