Account Manager Director, EMEA

Cloudinary; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an experienced Leader of Account Management/Growth in the EMEA region. You will manage and develop a team of Strategic Account Managers to tackle challenges for clients while driving revenue growth. The ideal candidate should have over 7 years of experience in software account management/sales, strong leadership abilities, and proficiency in strategic selling. This role offers a chance to work collaboratively with various internal teams and foster valuable client relationships. Benefits include a robust vacation policy and professional development opportunities.

Benefits

Awesome technology

Top-talent peers

Robust vacation & wellness policy

Annual development stipend

Catered lunches or a food stipend

Qualifications

• Minimum of 4+ years of experience in a customer-facing, B2B, revenue-generating leadership role in SaaS.
• 7+ years of experience in software account management and/or sales.
• Strong presentation skills and executive presence.

Responsibilities

• Lead and manage a team of Strategic Account Managers focused on retention and growth revenue.
• Manage, hire, and lead performance conversations with team members.
• Forecast growth and retention opportunities.

Skills

Customer-facing leadership

B2B sales

Team management

Strategic selling

Relationship management

Consultative selling

Job description

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Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

We are seeking an experienced and highly motivated Leader of Account Management/Growth, in EMEA to join our team with a focus on managing and developing a team of Strategic Account Managers to solve key challenges for our EMEA & APAC clients while achieving revenue and pipeline generation growth.

This role requires team leadership, team development, coaching, performance management, and a strong focus on strategic selling skills. You will hire, coach, and develop the EMEA Account Management Team. In this role, you will report on your business, people, and forecast to the Global VP of Customer Growth.

You will work collaboratively with a multitude of different teams including Sales, Sales Ops, CS, Product, and R&D, and must be able to develop strong relationships internally. Success will be measured on the ability to achieve team retention and sales goals.

Responsibilities:

• Lead and manage a team of Strategic Account Managers focused on retention and growth revenue
• Manage, hire, and lead performance conversations with team members
• Have experience navigating complex deal cycles across a technical portfolio of products, effectively expand Cloudinary's customer footprint
• Participate in virtual and onsite meetings with strategic clients and partners
• Accurately forecast growth and retention opportunities
• Escalate customer questions and issues to the appropriate teams

About you:

• Minimum of 4+ years of experience in a customer-facing, B2B, revenue-generating leadership role in SaaS/technology space
• 7+ years of experience in software account management and/or sales required
• Strong presentation skills, executive presence, and influencing skills
• History of exceeding sales goals
• Highly motivated as well as able to develop a highly motivated and success-oriented team
• Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, closing contracts, operation/process flow, and product function
• Willingness to travel

We have you in mind. As an employee, you will experience many benefits, including:

• Awesome technology
• Top-talent peers
• Robust vacation & wellness policy
• Annual development stipend
• Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.