Account Manager 4 DAY WORKING WEEK

XCL Management Global Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A packaging solutions provider in the United Kingdom is seeking an experienced Account Manager to manage customer accounts and ensure smooth service delivery from order to final delivery. The ideal candidate should have cartons industry experience, excellent communication skills, and proficiency in Tharstens MIS. This role offers a competitive salary and benefits such as a 4 day working week.

Benefits

4 day working week

Competitive salary

Company benefits

Qualifications

• Experience in the cartons industry is essential.
• Experience with Tharstens MIS is highly desirable.
• Strong attention to detail and accuracy is required.

Responsibilities

• Serve as the main point of contact for allocated customer accounts.
• Liaise closely with external teams to ensure project requirements are met.
• Manage artwork approvals for production.

Skills

Cartons industry experience

Excellent communication skills

Strong organisational skills

Customer-focused attitude

Tools

Tharstens MIS

Job description

XCL Group are seeking an experienced and proactive Account Manager to join our growing client who product exquisite packaging and carton-based products. The ideal candidate will bring a strong understanding of carton manufacturing processes, excellent customer service skills, and experience working with Tharsterns MIS would be a great advantage. This role involves managing customer accounts from order placement through to artwork approval and final delivery, ensuring a smooth, accurate, and high-quality service.

Job Responsibilities

• Serve as the main point of contact for allocated customer accounts.
• Process customer orders accurately using Tharstens MIS (or similar MIS software).
• Liaise closely with external sales teams, production, design, and customers to ensure all project requirements are met.
• Manage artwork approvals, ensuring files are correctly supplied, reviewed, and progressed into production.
• Monitor project timelines and proactively communicate updates to customers and internal stakeholders.
• Resolve any issues or queries relating to specifications, lead times, artwork, or production.
• Prepare job bags, specifications, and supporting documentation for production.
• Maintain excellent product knowledge to provide accurate advice and support.
• Support continuous improvement initiatives across customer service and workflow processes.

Job Requirements

• Cartons industry experience is essential.
• Experience using Tharstens MIS (highly desirable).
• Understanding of litho print processes and packaging artwork requirements.
• Strong organisational skills with the ability to manage multiple jobs simultaneously.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Ability to build strong internal and external relationships.
• Customer-focused, proactive, and solutions-driven attitude.

Hours:

4 DAY WORKING WEEK

Tuesday Friday 8:30am 6pm

This is a great opportunity to join a busy team who have a family feel throughout the company and continue to invest within their people. They offer a number of benefits including a 4 day working week and a competitive salary with a number of company perks.

For more information please contact our Huddersfield office.