Account Manager

Lynx Recruitment Ltd; Tongham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the United Kingdom seeks a commercially focused professional to manage customer relationships in the aerospace sector. The ideal candidate will have experience in manufacturing and a strong background in the aerospace industry, demonstrating excellent communication skills and a results-driven mindset. Responsibilities include driving the sales process, maintaining customer relationships, and ensuring compliance with industry standards. This role offers an opportunity to engage with complex engineering environments.

Qualifications

• Proven experience within a manufacturing environment, ideally supporting complex, regulated products.
• Strong background in the aerospace industry with understanding of quality and compliance.
• Excellent communication and influencing skills.

Responsibilities

• Manage and drive the full sales and account management process from enquiry to delivery.
• Maintain relationships with existing customers and secure new business opportunities.
• Lead regular account reviews with key customers.

Skills

Experience in manufacturing environment

Strong background in aerospace industry

Excellent communication skills

Results-driven mindset

Job description

Main Purpose of the Role

This role requires a commercially focused professional with strong manufacturing and aerospace industry experience to manage and grow customer relationships across complex engineering environments. You will leverage your technical and sector knowledge to support existing accounts, develop new business opportunities, and collaborate closely with cross-functional teams to deliver high‑quality, compliant solutions.

Key Responsibilities

• Actively manage and drive the full sales and account management process from enquiry through to delivery.
• Maintain and develop relationships with existing customers while identifying and securing new business opportunities.
• Assess customer technical and commercial requirements and coordinate internal actions to ensure successful fulfilment.
• Prepare, submit, and manage all required products, technical documentation, and approvals related to quality, compliance, and delivery.
• Lead regular account reviews with key customers, acting as the primary point of contact and ensuring customer requirements are effectively communicated to internal teams.
• Monitor, analyse, and resolve customer complaints in collaboration with senior stakeholders, ensuring timely and effective responses.
• Support continuous improvement of contract review and customer engagement processes.
• Represent the organisation at relevant industry events and trade shows.
• Comply with all health, safety, and training requirements applicable to a manufacturing environment.

Skills, Qualifications, and Experience

• Proven experience within a manufacturing environment, ideally supporting complex, regulated products.
• Strong background in the aerospace industry, with a clear understanding of quality, compliance, and customer requirements.
• Sound technical understanding of automotive and/or related engineering sectors.
• Excellent communication and influencing skills, with the ability to engage effectively at all organisational levels.
• Results‑driven mindset with strong planning, organisation, and prioritisation skills.
• Flexible, resilient, and able to perform effectively under time pressure.