Account Manager

Envision Pharma Group; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A pharmaceutical service provider is seeking an Internal Account Manager to offer exceptional customer service and administrative support. This role involves accurately processing customer orders, proactively identifying sales opportunities, and ensuring effective communication across departments. The ideal candidate will bring a proven track record in account management, along with skills in Microsoft Office and inventory management, contributing to our goal of maximizing sales opportunities and customer satisfaction.

Qualifications

• Proven track record of delivery within an internal account management role.
• Ability to work well independently and as part of a team.
• Capable of working cross-functionally with other departments.

Responsibilities

• Process customer orders accurately and efficiently.
• Provide customer support within nominated accounts.
• Proactively identify and develop new sales opportunities.

Skills

Excellent customer service capability

Excellent telephone manner

Proficient in Microsoft Office

Understanding of inventory management

Good written and verbal communication skills

Tools

PCon software

Company ERP or MRP systems

Job description

Internal Account Manager – Ocee & Four Design

As a member of our Internal Account Management team, the purpose of the role is to provide the highest level of customer service and administrative support to our customer base in order to maximise the sales opportunities for our product proposition.

Responsibilities

• Process customer orders accurately & efficiently and provide customer support within nominated accounts.
• Provide customers with appropriate information relating to our product and service offering.
• Provide customers with the most appropriate solution in response to their enquiry and tender requests, ensuring every possible avenue is fully explored.
• Ensure customers are aware and have access to all relevant information that will enable them to promote our products and services effectively & efficiently.
• Ensure that all possibilities are fully explored to secure a customer opportunity.
• Process customer sample requests, arrange collection, and capture feedback on outcome of enquiry.
• Provide a positive first impression and experience to all visitors.
• Liaise with purchasing, transport and deliveries regarding stock allocation to orders to ensure service delivery to customers.
• Proactively identify and develop new sales opportunities from within the existing customer base.
• Promote the product portfolio in a way that meets the customer’s requirement while maximising the company’s profit margin.
• Assist the External Account Manager, identify new potential dealers.
• Record, administer and progress customer complaints to enable corrective action to be taken and resolve issues quickly and effectively.
• Where necessary, chase outstanding customer payments.
• Ensure all relevant information is accurately maintained on all appropriate systems (Global, CRM, WFL server).
• Ensure that all processes, procedures and general administration duties are maintained and carried out to the required standard.
• Work closely with other departments to ensure effective cross‑departmental co‑operation.
• Ensure customer satisfaction and accurate order processing, taking into consideration service, stock availability and cost.
• Identify and implement business process improvements and problem solving.
• Ensure pricing is correctly processed in conjunction with the Marketing team.
• Develop dealer and area plans in conjunction with the External Account Manager that will increase our market share profitably.
• Utilise the CRM environment to maximise the proactive development of our dealer base.

Qualifications

• Excellent customer service capability and a proven track record of delivery within an internal account management role.
• Excellent telephone manner and telephone‑based account management that drives the speed to understand and respond to needs.
• Proficient in the use of Microsoft Office and interested in using our PCon software.
• Understanding of inventory management.
• Advantageous to have a good understanding of the Company ERP or MRP systems.
• Good written and verbal communication skills.
• Can work well independently and provide a good team fit for the business, capable of working cross‑functionally with other departments.