Account Manager

Fatsoma Ltd; Manchester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading ticket platform company located in Manchester is seeking an Account Manager. The ideal candidate will assist clients with their daily needs, work closely with the Business Development Team, and provide proactive support. This role offers a hybrid work model after training, a salary between £24k and £27k based on experience, and various benefits including a pension and profit share bonus. If you're driven and enjoy teamwork, we encourage you to apply.

Benefits

Company pension

Profit share bonus

Quarterly team days

Company laptop provided

30 days annual leave + bank holidays

Qualifications

• Driven and ambitious individual who enjoys teamwork.
• Excellent written and verbal communication skills are essential.
• Familiarity with Google Docs and Sheets is important.

Responsibilities

• Assist clients with day-to-day needs via email and chat.
• Support Business Development Team with account management tasks.
• Execute operational processes for the platform.
• Help event organisers understand platform features and resolve issues.
• Liaise with internal teams for smooth delivery of requests.
• Provide proactive and solution-focused support to clients.

Skills

Excellent communication skills

Data-driven approach

Comfortable with Google Sheets

Team player

Desire to learn new skills

Education

Educated to degree level (preferred)

Job description

Do you have a passion for the events and entertainment industry and want to join the UK’s most innovative ticket platform? This is the role for you.

Fatsoma is recruiting a Manchester-based Account Manager to join our fun, dynamic, and hardworking company. The role involves working closely with Fatsoma’s client base to meet their day to day needs when using the platform, and working alongside our Business Development Team to retain new clients.

About Fatsoma

• Fatsoma is a social marketing platform. Our mission is to be the place people go to discover, plan, and enjoy experiences.
• Based in the heart of Manchester’s Northern Quarter we have some of the city’s best restaurants, cafes and community spaces on the doorstep. There’s a diverse mix of personalities in the team that find common ground in everything from team sports, quizzes, beer & cocktails in the office, weekly paid for staff lunches, and bigger gatherings for our quarterly company days.
• We’ve been building our social marketing platform for the events and hospitality industries over the past 15 years. We love what we do, why we do it, and who we work with. And we think you will too.

What you’ll be doing?

• Assisting the Fatsoma client base with their day to day needs via email and live chat.
• Assisting the Business Development Team with account management tasks.
• Executing operational processes to support the day to day running of the platform.
• Helping event organisers understand platform features and resolve issues quickly and clearly.
• Liaising with internal teams to ensure smooth delivery of client requests.
• Providing friendly, proactive and solution-focused support to our client base.

You’ll be a great fit if

• You’re driven, ambitious, and enjoy working as part of a great team.
• You have a desire to learn new skills.
• You’re based in or around Manchester (the role is office-based, hybrid working may be available once training is complete).
• Your comfortable working with Google docs, especially Google Sheets.
• You have excellent communication skills both written and verbal.
• You have a data-driven approach to business.
• You want to work in a demanding, dynamic start-up environment.

The finer details

• Location : UK-based, Manchester office with hybrid option.
• Working hours : Mon - Friday 9am - 5.30pm.
• Salary £24k to £27k p / a based on experience.

Benefits

• Company pension.
• Profit share bonus.
• Quarterly team days.
• Company laptop provided.
• 30 days annual leave + bank holidays.

Previous experience is not required. Educated to degree level is preferred but is not essential. Please provide a cover letter detailing your suitability for this role.

No recruiters please

About Fatsoma Ltd

We’ve been building our social marketing platform for the events and hospitality industries for nearly 20 years. We love what we do, why we do it, and who we work with. And we think you will too. We’ve got a clear vision; To inspire and empower everyone everywhere to have more great experiences. We also have a strong plan on how to get there. We’re a premium offering so we recruit the best people with the right skills and give them ownership and responsibility to build things right

You are given the support to champion ideas and turn them into a reality. And if you’ve got a better way of doing it, we want to hear it. We encourage healthy debate, data-driven experimentation and welcome criticism that generates a solution. We also have an incredibly collaborative environment. There are no silos; we pull the right people together to develop new ideas, fix whatever needs fixing and deliver constant improvements. We work together and let everyone contribute their area of expertise.

We’re a distributed team which means our employees have the freedom to work from home or wherever they want; we stay connected with online collaboration tools and regular communications. If you’re in the office, you’ll be based in Ancoats in Manchester with some of the city’s best restaurants, cafes and community spaces on the doorstep. There’s a diverse mix of personalities in the team that find common ground in everything from board games, climbing, tennis, team sports, quizzes, beer & cocktails in the office, as well as gathering for our quarterly company days.