Account Manager

Agena Group; Lancing; On-site; GBP 31,000 - 36,000; Full time

Job summary

A dynamic company focusing on innovation is seeking an experienced Account Manager to drive client relationships and business growth. Located in Lancing, this role involves retaining key accounts and addressing client needs creatively. The ideal candidate has a strong B2B track record and excellent communication skills. The position offers a salary of £31,000 per year plus an estimated uncapped bonus of £3k based on performance and hybrid working conditions after probation.

Benefits

Incremental holiday increases

Volunteering days

Training and development options

Employee Assistance Programme

Cycle-to-work scheme

EV charging points

Company socials

Qualifications

• Previous experience as an Account Manager.
• Demonstrated measurable results in B2B environments.
• Ability to tackle new challenges and strengthen client relationships.

Responsibilities

• Formulate plans to retain key accounts.
• Drive sales and profitability growth.
• Support client social value initiatives.
• Conduct client presentations and site visits.

Skills

Client relationship management

B2B customer-facing experience

Communication skills

Problem-solving

Job description

Overview

Agena Group is on an exciting growth trajectory, focusing on diversification and innovation with strong social value and ESG credentials. We are expanding from car-park management into new verticals to disrupt industry norms with technology-led solutions that deliver measurable business impact for our clients and improve the public’s travel and parking experience.

We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs. You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Excellent communication skills and the ability to think on your feet will help you navigate and resolve client challenges efficiently. As a part of the Account Management Team, you will play a critical role in advancing business development efforts and contribute to the Group’s growth during an exciting phase of expansion.

Responsibilities And Duties

• Retention: formulate and execute effective plans to protect and defend key accounts
• Growth: drive continued sales, improvement, innovation, profitability and growth
• Competition: evaluate our wallet share and maximise it
• Client champion: proactively support our client’s social value initiatives
• Collaboration: partner with sales colleagues to identify new opportunities
• Visibility: conduct client presentations, site visits and attend offices regularly
• Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues are communicated in a timely manner

Requirements

Who you are

• Have previous experience as an Account Manager, with a solid understanding of client relationship management.
• Have proven success in a B2B customer-facing environment, demonstrating measurable results.
• A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
• Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: we’re better when we work together
• Innovative: we help people see things differently

Other information

• Salary: £31,000 per annum (Year 1: estimated uncapped bonus on performance £3k)
• Hours: 40 per week; Monday - Friday 9am - 5.30pm
• Location: Lancing with hybrid flexibilities after probation period
• Free onsite parking. Smart casual office dress code.

Additional Information

• Our selection process: Application – Competency Based Interview - Task
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings by most effective means available

Benefits

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential counselling
• Cycle-to-work scheme
• EV charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity to book clubs and lunch and learns

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are Mindful Employers and support mental health at work. Agena Group is part of the Disability Confident scheme. We provide reasonable adjustments to ensure inclusive recruitment. To request an adjustment or for questions about the recruitment process, please contact [e-mail]. We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check with consent. A criminal record does not automatically disqualify candidates. (No agency speculative contact – thank you)