Account Manager

ITSS Recruitment; Doncaster; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A sustainability-focused company in Doncaster is seeking an experienced Account Manager to manage client relations and ensure high customer satisfaction. The role involves building rapport, resolving queries, and supporting BDM with account strategies. Ideal candidates will have experience in relationship management and strong communication skills. Offering hybrid working and up to £32K plus bonus.

Qualifications

• Experience in relationship management and customer service.
• Ability to liaise and manage order processing.
• Strong communication skills with cross-functional teams.
• Attention to detail in administrative tasks.

Responsibilities

• Build rapport within your designated client portfolio.
• Manage and nurture a portfolio of client accounts.
• Resolve customer queries and issues promptly.
• Liaise with supply chain for seamless order processing.
• Identify opportunities for up-selling or cross-selling.

Skills

Relationship management

Customer service

Strong communication

Attention to detail

Job description

Overview

Account Manager - Client relations / Customer Support - Hybrid Working - Up to 32K + Bonus - Doncaster

We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.

This exciting opportunity will suit a Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.

Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

Responsibilities

• Build rapport within your designated client portfolio
• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention
• Be the first point of contact for customer queries, resolving issues promptly and professionally
• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery
• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies
• Maintain accurate records of client communications, pricing, and service issues using our internal systems
• Proactively identify opportunities for up-selling or cross-selling products and services
• Handle a high volume of administrative and system-based tasks with attention to detail
• Continuously look for ways to improve internal processes and the customer journey

The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.

Qualifications / Requirements

• Experience in relationship management, customer service and building rapport
• Ability to liaise with supply chain and operations teams and manage order processing timelines
• Strong communication and interpersonal skills with the ability to work with cross-functional teams
• Attention to detail with the ability to handle a high volume of administrative tasks
• Proactive in identifying opportunities for up-selling or cross-selling
• Comfort with using internal systems to maintain client records and service issue tracking

We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information