Account Manager

Team ITG; Croydon; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading marketing services company in Croydon is seeking a proactive Account Manager to join their team. You will be responsible for delivering exceptional customer service, managing client briefs, and ensuring timely project delivery in a fast-paced environment. The role offers a hybrid working model, competitive salary, and various employee benefits, including wellbeing initiatives and flexible working options.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Referral scheme

Enhanced Family Friendly Leave

Qualifications

• Proactive and self-motivated with experience in a fast-paced environment.
• Ability to manage multiple projects with varying deadlines.
• Strong print knowledge, particularly in litho and digital.

Responsibilities

• Deliver exceptional customer service and manage client expectations.
• Take briefs from customers and collaborate with production teams.
• Manage costs and ensure timely delivery of projects to stores.

Skills

Customer service

Project management

Attention to detail

Negotiation

Print production knowledge

Job description

Who are we looking for?

You’re a customer-focused Account Manager who is proactive, self-motivated and used to working in a fast-paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you’re working with your clients.

You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client.

Where does this role fit in?

In this role you will be a key part of the account management team based onsite at our client’s head office on a hybrid basis, you will take ownership of delivering exceptional customer service. Part of an account management team of 5 people reporting to the Account Director.

This role involves taking briefs from the customer, working closely with a production manager at ITG’s 24 / 7 studio in Birmingham that manage the creation of artwork, managing costs and production with ITG’s supply chain to ensure successfully delivery to our client’s stores. Working at all times to the critical path and ensuring all deadlines are met.

Requirements

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward.

• First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
• You won’t be micro managed here, the ability to manage your own time and deliver quality with speed is essential.
• You bring great print knowledge with you, especially in litho and digital. Even better, you understand the production process behind this.
• A strong negotiator, you know how to get the best deals from print buying.
• This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes second nature to you.

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks :

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like‑minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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