Account Manager

Back 2 Work Complete Training; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A training and apprenticeship provider located in City of London seeks an Account Manager for their Apprenticeship Team. This role involves driving client relationships and generating fee revenue through apprenticeship starts. Responsibilities include managing client accounts, creating business opportunities, and ensuring compliance with company policies. Ideal candidates will possess excellent communication skills and a passion for continuous improvement, aiming to support clients effectively. This is an exciting opportunity to make a real impact on career development in the UK.

Qualifications

• Demonstrate the behaviours & skills required in line with M&S People Framework.
• Ability to deal with diverse client types professionally.
• Must be highly professional, well presented.

Responsibilities

• Drive client relationships, activity, and fee generation via apprenticeship starts.
• Implement health and safety policies and practices.
• Generate new leads and manage existing client relationships.

Skills

High levels of Pace, Passion & Persuasion

Excellent Inter‑personal communication

Solutions orientated

Desire to learn

Job description

About Us

At The B2W Group, we are committed to transforming careers and businesses through high-quality training, apprenticeships, and professional development. As part of our group, Just IT and BePro work together to deliver a complete training solution, supporting individuals and organisations across the UK. Together Just IT and BePro will become Leep Talent in January 2026, part of the newly branded Leep Group. With over 20 years of experience, Just IT is a multi-award-winning national provider, specialising in IT and Digital apprenticeships, recruitment, and training. Since joining The B2W Group in 2022, we have expanded our reach, now supporting over 12,000 learners per year. Our mission is to drive long-term career development, bridge the digital skills gap, and create lasting social impact by putting people at the heart of everything we do. Just IT's brand is reflected in our 91% employer satisfaction rating, a 4.8 Trustpilot score, and national awards such as FE Week Digital Apprenticeship Provider of the Year and CompTIA Apprenticeship Partner of the Year. BePro delivers professional qualifications and apprenticeships across the UK, renowned for high achievement rates, specialist expertise, and an innovative approach to learning, BePro shares our commitment to accessible, high-quality training that supports career progression and strengthens businesses. Together, Just IT and BePro provide a 360-degree training solution, equipping learners with the skills they need to thrive and empowering businesses to build future-ready workforces.

Position Overview

Our Account Managers in our Apprenticeship Team drive client relationships, activity, and fee generation via apprenticeship (100%) starts. Supported by our marketing and apprenticeship resourcing functions, you will manage the start to end recruitment & sales process, creating new business opportunities by business development means and managing existing client relationships. Some of your tasks will include intelligent marketing, face to face meetings and business development telephone calling. You will always promote the Just IT & BePro range of products and services ensuring you find the right answers and creating sustainable business opportunities for our clients - not selling a solution that doesn't fit.

Responsibilities

• To support our mission, vision, values, and strategic objectives
• To implement our Equality and Diversity policies
• To take responsibility for one's own professional development and participate in relevant internal and external activities
• To implement our health and safety policies and practices
• To contribute to our commitment to continuous improvement as identified in our quality assurance systems
• To be committed to our safeguarding procedures and give high priority to safeguarding of learners
• To achieve set activity & billing targets while also delivering on agreed objectives
• Increase revenues for each existing account through up‑selling - expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery
• Managing client relationships to the highest standard
• Create Account Plans for the top 10 ‘spending’ clients
• Generate new leads and build your network within your accounts
• Business development: Using email, phone and LinkedIn messaging
• Win new clients in designated new business sector
• Cross‑sell group product lines
• To effectively cross‑sell all aspects of Just IT & BePro
• To be a brand champion for Just IT & BePro
• To evaluate and manage performance levels in line with company expectations
• To ensure all processes and compliance procedures are followed
• Delivering of Sales Training
• New Business Tenders and Pitches
• Effective forecasting and pipeline management
• Supporting Senior Management with agreed duties
• Maintaining all relevant management information on our CRM - quality data makes us successful

Candidate Requirements

• High levels of Pace, Passion & Persuasion - it's what we look for in all our hires!
• You should demonstrate the behaviours & skills required in line with our M&S People Framework
• Solutions orientated, commercially astute and always seeking to improve own ability
• Excellent Inter‑personal, verbal and written communication skills
• Ability to deal with lots of different types of clients in a professional manner
• Desire to learn and execute detailed operational plans
• Highly professional, well presented and provides an excellent first impression of Just IT & BePro
• Approachable, motivational and solutions orientated
• You must show continuous drive & determination and an attitude to succeed
• Help integrate new starters into the business
• Leads on initiatives and operates with minimum instruction
• Ability to influence others for benefit of the business
• You must be an advocate and supporter of positive change when needed (SAM+)
• Mentors and supports colleagues in achievement of their own personal goals (SAM+)

Equal Opportunities

Just IT & BePro are equal opportunity employers and are committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT and BePro.

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT / BePro as is necessary to respond to the needs of the business.

All roles at Just IT & BePro are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Legal Statement

Just IT & BePro are equal opportunity employers and are committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT and BePro.