Account Head of Technical

ISS Facility Services UK; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Facilities Management provider in the UK is seeking an experienced Head of Technical to oversee Hard FM delivery. This position requires a strong focus on Asset Management in line with ISO 55,001 standards across diverse client sites from South England to Scotland. The ideal candidate has extensive experience in senior technical roles and is expected to ensure client satisfaction while managing service delivery. Join a dynamic team for a chance to drive technical performance and initiatives.

Benefits

Salary plus car/allowance

Bonus

Healthcare

Qualifications

• Extensive experience in senior technical roles on a multi-site basis.
• All round technical awareness, including M&E and understanding of Asset Management ISO 55,001.

Responsibilities

• Ensure high level of client satisfaction and service delivery.
• Operate all facility Engineering activities to meet contractual obligations.
• Drive technical services initiatives for cost savings.
• Support development and execution of engineering budgets and forecasts.

Skills

Client satisfaction

Service delivery management

Technical services initiatives

M&E awareness

Education

Engineering qualification

Job description

• Home based with travel across client sites in England & Scotland
• Salary plus car/allowance, bonus & healthcare
• Mon to Fri

Here at ISS as a leading Facilities Management (FM) provider, we are looking to develop our technical resource aligned against a key Defence Sector R&D client by recruiting an Account wide Head of Technical to come in and spearhead Hard FM delivery, with a particular focus on Asset Management to the ISO 55,001 standard.

Your remit will encompass sites in South of England, to London, and right the way up to Edinburgh, with these sites including key production facilities, corporate offices plus R&D labs.

ISS have site based engineering teams and leadership focused on day to day delivery.

In this role, reporting to the Account Director and managing an Asset Compliance professional you will be the representative of the ISS Engineering service, maintaining strong relations with the Account and end client in our pursue for improved technical performance.

This is a fantastic role for an established Senior Technical lead to join a dynamic Account in the next phase of technical maturation.

Responsibilities

• Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting
• Ensuring the efficient and consistent operation of all facility Engineering activities to meet contractual obligations with respect to the account
• Support and originate technical services initiatives to deliver Account savings glide paths and account plan with detailed and specific objectives of cost savings, consistency and risk management
• Support the development / execution and leadership to technicians and Engineers to site level Engineering budgets and forecasts

Qualifications

• Extensive experience in Snr Technical roles, ideally within Production or similar, on a multi site basis
• All round technical awareness within M&E inc some understanding of Asset Mgmnt 55,001
• Engineering qualification