Account Handler

Forrest Recruitment; Stafford; On-site; GBP 25,000; Full time

Job summary

A recruitment agency is seeking an experienced Account Handler to join a client in Tunstall. The role involves managing customer relationships, processing orders, and ensuring exceptional customer service. The ideal candidate is proactive, has strong attention to detail, and excellent communication skills. This position offers a structured training program and ongoing support within a friendly team environment. A genuine commitment to delivering high-quality service is essential in this dynamic role.

Benefits

Structured training programme

Ongoing support and development opportunities

Qualifications

• Experience in customer service environment.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process customer orders via various portals.
• Maintain and build strong customer relationships.
• Carry out credit control duties for customers.
• Respond to enquiries via email and telephone.
• Identify upselling opportunities.
• Monitor customer accounts and track KPIs.
• Troubleshoot and resolve customer issues.

Skills

Attention to detail

Customer service

Communication skills

Problem-solving

Tools

CRM tools

ERP systems

Job description

Account Handler, Tunstall, Permanent, £25,000

We are currently seeking an experienced and proactive Account Handler to join our longstanding client, based in the heart of Tunstall. Due to growth, and continued business success, they are looking for a dynamic individual to manage customer relationships and the order processing function of the business, alongside a small and friendly team. In this role, you will be the main point of contact for customers, supporting their needs, maintaining strong relationships, and ensuring they receive exceptional levels of customer service. Working closely with the external sales team, you will play a key part in delivering a smooth, positive experience for every customer. Daily duties will include

• Process customer orders via various portals
• Maintain and build strong customer relationships
• Carrying out credit control duties for customers within your own region
• Respond promptly to enquiries via email and telephone
• Identify upselling opportunities based on customer needs
• Monitor customer accounts, track KPIs, and support retention activities
• Troubleshoot and resolve customer issues efficiently
• Develop a good understanding of products and customer requirements
• Support the Key Account Manager with quotes, proposals, CRM updates, and data reporting
• Maintain accurate account information

You’ll be joining a small, friendly team, in beautifully, newly refurbished offices. The role offers plenty of variety, and the chance to contribute to the growing organisation. You will receive a structured 4-week training programme, along with ongoing support and development opportunities. The successful candidate will bring strong attention to detail, a reliable and positive attitude, and the ability to remain professional in a fast-paced environment. You should be confident communicating with customers both verbally and in writing, be quick to learn new systems such as ERP or CRM tools, and comfortable adapting to changing priorities. We are looking for a candidate who has a genuine commitment to delivering excellent customer service and build strong, lasting relationships.

For more information regarding the above role, please call Nicola and Amy on (phone number removed) or forward your CV for consideration.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.